Summary
Overview
Work History
Skills
Motorcycle addiction
Timeline
Generic

Emma Taylor

Brisbane,QLD

Summary

Dynamic retail sales associate with proven expertise at Chemist Warehouse, excelling in customer support and sales. Recognized for enhancing customer satisfaction through effective product recommendations and exceptional service. Skilled in stock management and merchandising, consistently achieving sales goals while fostering strong customer relationships.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Chemist Warehouse
05.2023 - Current
  • Assisted customers in product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to attract customer interest and facilitate sales.
  • Processed cash and credit transactions accurately at point of sale systems.
  • Collaborated with team members to meet daily sales goals and improve store performance.
  • Learned product features and promotions to effectively communicate benefits to customers.
  • Restocked shelves and ensured inventory accuracy to support operational efficiency.
  • Handled customer complaints with professionalism, ensuring satisfaction and loyalty.
  • Participated in training sessions to develop knowledge of retail best practices and policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Retail Sales Associate

Femme Connection
04.2022 - 05.2023

Sales associate in a ladies fashion shop.

Customer service

Merchandising

On line returns

Stock management

Sales

Skills

Customer support

Motorcycle addiction

As a rider I appreciate motorcycles, it is my Sunday passion. My husband and I love getting out and enjoying the freedom of a ride. I love being around bikes and have an incredible respect for them.

Timeline

Retail Sales Associate

Chemist Warehouse
05.2023 - Current

Retail Sales Associate

Femme Connection
04.2022 - 05.2023
Emma Taylor