EMMA TINDALL
Summary
As an aspiring primary teacher, I'm dedicated to cultivating an inclusive, dynamic learning environment where every student thrives. Drawing from my experience coaching gymnastics for three years, I've developed skills in fostering teamwork and instilling a growth mindset. My teaching philosophy prioritises engaging and accessible education tailored to diverse learning styles. I employ innovative methods to encourage active participation, critical thinking, and collaboration. With genuine enthusiasm, I inspire students to explore their potential and achieve academic excellence while fostering mutual respect and belonging. Through strong communication and dedication, I aim to contribute to students' academic and personal growth, shaping the future generation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gymnastics Coach
Flex GC
01.2021 - Current
- Set up a safe gym environment
- Plan and come prepared with lesson plans
- Communicate with gym manager on a weekly basis regarding teaching schedule and gymnast performance
- Supervise and train junior coaches
- Serve as a role model for younger gymnasts reservations manager.
Reservations Manager
Peppers Salt Resort & Spa
01.2019 - 01.2021
- Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues
- Assist meeting planner to analyse all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines
- Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue
- Supervise efficient working of sales associates and provide training to resolve all issues and provide training to employees to maintain all everyday schedule
- Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives
- Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures
- Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue
- Maintain knowledge on all apartment locations and process time logs for all payroll.
Assistant manager
Peppers Salt Resort & Spa, Salt Beach Mantra Group Ltd
01.2016 - 01.2019
- Deal effectively with guest complaints & feedback in a professional manner
- Implement strategies to increase team morale
- Maintain compliance with cashiering & reconciliation policies
- Administer first aid as well as manage emergency response
- Ensure a high level of guest care and service at all times
- Review and prepare rosters in line with budget and business activity
- Drive and track KPI-related incremental revenue generation strategies
- Maintaining and ensuring compliance with company grooming & dress standards
- Recruitment, development and training of front office team members
- Attend meetings as and when required by senior management
- Undertaken relief Front Office Manager roles within other hotels in the group
- Oversee smooth and efficient operation of the Front Office in the absence of the
Guest Service Agent
Peppers Salt Resort
01.2013 - 01.2016
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
- Check guests in and out of the Property accurately and in a timely manner
- Handle guest enquiries and provide information on local attractions - give directions as required
- Record guest comments for the information of the Head of Department
- Take reservations as required in the absence of the Reservations Manager
- Reconcile cashier floats at the completion of each shift maintaining an accurate float
- Collect payment of accounts and issue receipts accordingly.
Education
Bachelor of Education - Primary Teaching -
GRIFFITH UNIVERSITY
GOLD COAST, QUEENSLAND06.2024
Cert IV - Adult Tertiary Preparation -
Queensland Tafe
01.2020
High School Diploma -
Tweed River High School
Tweed Heads, NSW11.2013
Skills
- Commitment to Personal and Professional Development
- Student Relations
- Interpersonal and Communication Skills
- Active Listening
- Scheduling and Organisation
- Resilience and Growth Mindset
- Team work and Collaboration
- Organisational and Time Management Skills
- Strong Communication Skills
- Patience and Empathy
Certification
- Currently Studying Bachelor of Education
- Blue Card
- QLD Responsible Service of Alcohol Certificate
- Fire Warden
- First Aid Certificate
- Gymnastics Coach Accreditation
Teaching Practicum
- Miami Primary State School, August 2021, 2 weeks, Observed and participated in classroom activities across all grade levels. Gained exposure to diverse teaching methods and classroom dynamics. Demonstrated adaptability and an eagerness to learn from experienced educators.
- Palm Beach State School, May 2022, 3 weeks, Conducted a 3-week practicum in a Year 4 class, actively engaging with students in their learning process. Assisted in lesson planning, classroom management, and student assessment. Collaborated with the supervising teacher to deliver effective instruction.
- Broadbeach State School, May 2023, 5 weeks, Completed a 5-week practicum in a Grade 5 class, taking on increased responsibilities in planning and implementing lessons. Established a supportive and inclusive learning environment. Assisted in individualized student support and progress monitoring.
- Miami State School, April - May 2024, 6 weeks. Engaged in a comprehensive 6-week practicum at Miami State School in a Foundation class, further refining my teaching skills and classroom management abilities. Collaborated closely with educators to develop and implement effective lesson plans tailored to the needs of diverse learners. Employed innovative teaching strategies to foster student engagement and academic growth. Demonstrated proficiency in creating a nurturing and inclusive classroom environment conducive to student success. Actively participated in extracurricular activities and school events, contributing to the vibrant school community.
References
Sally Smith Teacher
Miami State School
3rd Practicum Supervisor
Email: sthom534@eq.edu.au
Stacey White
Owner Flex GC
Phone: +61 435 566 499
Email: admin@flexgc.com.au
Toni McKenzie
Manager Peppers Salt
Phone: 0411 392 001
Timeline
Gymnastics Coach
Flex GC
01.2021 - Current
Reservations Manager
Peppers Salt Resort & Spa
01.2019 - 01.2021
Assistant manager
Peppers Salt Resort & Spa, Salt Beach Mantra Group Ltd
01.2016 - 01.2019
Guest Service Agent
Peppers Salt Resort
01.2013 - 01.2016
Bachelor of Education - Primary Teaching -
GRIFFITH UNIVERSITY
Cert IV - Adult Tertiary Preparation -
Queensland Tafe
High School Diploma -
Tweed River High School
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