Lam Que (Emma) Tran
Fairfield,NSW
Summary
An ambitious and self-motivated individual who passionate about providing excellent customer services. An adventurous seeker enjoy travelling and want to contribute own experiences and skills to make a positive contribution in tourism industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corresponding Coordinator
Douglass Hanly Moir Pathology
05.2023 - Current
- Enhanced communication efficiency by managing correspondence and responding to inquiries in timely manner.
- Streamlined administrative processes for improved organization and ease of access to important documents.
- Maintained accurate records for all incoming and outgoing correspondence, ensuring proper documentation and followup.
- Ensured confidentiality of sensitive information by adhering to privacy protocols when handling correspondence and files.
- Provided excellent customer service both internally and externally through prompt responses to inquiries while maintaining professionalism at all times.
Support Worker
Maple Community Services
07.2022 - 04.2023
- Helped participants manage and reach individual goals, supporting independent progression and social skills.
- Transported participants to appointments, shopping venues and entertainment events according to determined schedule.
- Set priorities and problem-solved workflow issues to maintain rapport with participants and managers.
VOLUNTEER
WELCOME DESK AT SYDNEY AIRPORT
11.2017 - 01.2018
- Providing excellent customer services in supporting airport visitors and international students. Well managed approximately 20 incoming enquiries per day from visitors.
- Represented organization positively and professionally while providing community with much-needed services.
- Coordinated with different service providers to meet clients' individual needs.
VOLUNTEER
VIVID SYDNEY
05.2019 - 06.2019
- Provided excellent customer services in supporting visitors in having good experiences at Vivid Sydney 2019.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Used strong interpersonal communication skills to convey information to others.
Education
Diploma of Community Services - Case Management
TAFE NSW
Wetherill Park, NSW2022
Bachelor of Tourism Management -
Western Sydney University
Sydney, NSW2019
Skills
- Customer Experience Management
- Adaptable and Flexible
- Fast learner
- Team player
- Multitasking and ability to prioritize
- Attention to details
- Reliable, discreet and ethical
Certification
- Statement of Attendance from TAFE NSW in Customer Service Training day
- Certificate of Acknowledgement from NSW Government for completing the NSW International Student Welcome Desk Work Integrated Learning Program
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Corresponding Coordinator
Douglass Hanly Moir Pathology
05.2023 - Current
Support Worker
Maple Community Services
07.2022 - 04.2023
VOLUNTEER
VIVID SYDNEY
05.2019 - 06.2019
VOLUNTEER
WELCOME DESK AT SYDNEY AIRPORT
11.2017 - 01.2018
Diploma of Community Services - Case Management
TAFE NSW
Bachelor of Tourism Management -
Western Sydney University
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