Emma Tran
Tarneit,VIC
Summary
Proven in enhancing financial operations at John Crane Australia, I leveraged SAP proficiency and exceptional customer service to reduce overdue accounts and improve cash flow. Skilled in staff management and complex problem-solving, I fostered interdepartmental collaboration and trained teams, achieving significant performance improvements without compromising on service quality.
Overview
17
17
years of professional experience
Work History
Finance Office Assistant
John Crane Australia
2021.12 - Current
- Review of GRIR and supplier ageing report prepared by SSC team
- Daily Customer payment allocations
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Improved cash flow by promptly resolving billing discrepancies and disputes with clients.
- Collaborated with sales team to address customer concerns, fostering positive working relationships between departments.
- Developed strong rapport with customers, fostering goodwill that facilitated more effective collections efforts.
- Run Deliveries Not Invoiced and check/investigate reasons
- Export BW and SQ00 report, preparing Daily Orders Report and circulate to Sales team
- Emailing Periodic Statements
- Providing ongoing support and training to SSC team
- Monitoring SSC performance, correcting errors
- Preparing and Submitting monthly debtor balances in TM1
- Prepare and circulate GRIR report for month-end
- Generating Intercompany recharges invoice
- Complete Cash report for total cash pool and send to Treasury Team
- Circulate JC Division- Aged Debt Monthly by Region.
- Reconcile DHL statements (Australia and NZ)
- preparing Foreign Exchange deals
Account Payable Officer
John Crane Australia
2021.05 - 2021.12
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
- Assisted with month-end closing procedures to ensure timely completion of financial reporting requirements.
- Processing of accounts payable invoices
- Downloading bank statements
- Filing of invoices
- Managing interns - interviewing, coaching, supervision
- Processing EFT and credit card payments to local suppliers
- Processing payments of employees’ expenditures
- Creating new suppliers and variations to existing supplier’s records
- Preparing Cash Pool report
- Preparing Weekly payment report
- Investigate, reconcile, and resolve complex 3-way match issues
- Processing Overseas payments
- Prepare MCDR report/cash pool report for Smith Group
- Prepare Inter-company balance report
- Reconciling supplier’s statements
- Prepare GRIR report
- Maintenance of GRIR account
- Amex card, Amex BTA and Visa card statement reconciliation
- Processing journals
- Derive monthly payment forecast
- Run Open PO report and cascade to relevant parties
- Organising birthday gift vouchers for employees
- Collaborated with procurement team for timely resolution of discrepancies, ensuring accuracy in invoicing and payment.
- Reduced errors in invoice processing by conducting thorough reviews and reconciliations of vendor statements.
Guest Service Advisor
Crown Casino
2018.03 - 2021.05
- Maintained effective communication between front desk staff and other hotel departments, facilitating smooth operations throughout the property.
- Coordinated group bookings for events or conferences, ensuring seamless planning and execution of accommodations for large parties.
- Resolved guest complaints swiftly and effectively, ensuring ongoing customer satisfaction.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Handling a large range of guest and patron calls for Crown Melbourne, Crown Perth, Crown Sydney for Restaurant reservations, in room dining, general inquiries, hotel guest requests, IT and maintenance help desk calls.
- Providing 5-star customer service
- Administrative tasks
- Fax and email correspondence
- Maximise revenue up selling products and services
- Keeping abreast of all company promotions and loyalty programs
- Providing training and ongoing support to new staffs up to pax of 8
Food and Beverage Attendant
Crown Casino
2011.01 - 2018.03
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments and provided receipts to establish proof of transaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Trained new staff members on company policies and procedures.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
Assistant Accountant
Shenwei Shoes Factory
2007.07 - 2011.01
- Reviewed general ledger entries and assessed accuracy.
- Processed payroll by validating work hours and attendance of employees.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Managing team of 5 members
- Supervised accounting staff to provide feedback and evaluate progress.
- Trained new employees on accounting principles and company procedures.
- Providing telephone support
- Managing internal and external mail functions
- Scheduling client appointments and maintained up to date confidential client files
- Managing accounts payable and account receivable
- Monitoring and recording company expenses
Education
Professional Pathway -
Monash University
Melbourne, VIC12.2015
Bachelor of Business - Accounting And Business Management
Swinburne University of Tech
Melbourne, VIC11.2014
Skills
- Accounting Principles
- SAP Proficiency
- Customer Service
- Project Management
- Staff Management
- Complex Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Vietnamese
Full Professional
Timeline
Finance Office Assistant
John Crane Australia
2021.12 - Current
Account Payable Officer
John Crane Australia
2021.05 - 2021.12
Guest Service Advisor
Crown Casino
2018.03 - 2021.05
Food and Beverage Attendant
Crown Casino
2011.01 - 2018.03
Assistant Accountant
Shenwei Shoes Factory
2007.07 - 2011.01
Professional Pathway -
Monash University
Bachelor of Business - Accounting And Business Management
Swinburne University of Tech
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