Emma Treskow

• Managed customer concerns and responded to questions appropriately.
• Assisted customers in locating products and making informed purchasing decisions based around needs, preferences and personal budget.
• Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
• Trained new employees on store policies, procedures, and sales techniques to enhance team performance.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
• Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Focused on ensuring our more vulnerable customer's needs are being met; such as securing accessibility of wheelchair trolleys, assisting with lifting heavy items and dedicating extra time, where needed, to show genuine care.
• Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.

FocusOne Health: (2017-2018)

• Maintained plants by regular watering.
• Ensured conference rooms remained tidy and organized.
• Upheld high standards of sanitation for both office and kitchen environments.
• Disposed of outdated documents effectively.

Naracoorte Community Connect: (2017)

• Connecting people experiencing mental illness in an environment that focuses on growing skills through shared experiences.
• Documenting key points for meetings.
• Contributing to group mission in the role of youth representative.
• Supporting other community members with information and community support.

Community Drug Action Team Community Group: (2018)

• Helping communities develop strategies to empower individuals and groups through education and prevention in their area.

Disruptive Discussions: (2018-2019)

• Assisted in literature design and distribution.
• Involved in greeting community members.
• Helped with general tasks including food and room preparation.
• Forum opening and Welcome to Country address.

World Vision 40 hour Famine Backpack Challenge: (2019)

• Conducted a 40-hour immersive experience replicating refugee conditions.
• Necessary supplies to be fit into a single backpack, including food rations and warm clothes.
• Built sleep space from surrounding materials only.
• Exceeded fundraising goal to raise money to help young refugees and displaced children around the world.

South East Junction: (2020-2021)

• General support and admin duties.
• Assisted in organizing group activities for community members while fostering an inclusive and welcoming environment for everyone.
• Responsible for cleaning/ sanitizing before and after each activity.

Salvos stores: (2022)

• Sorting through donations to ensure items are fit to be resold.
• Assisting customers while establishing trust through an entirely non-judgmental approach to each individuals circumstances.

ac.care: ( 2024-Present)

• Working in the kitchen to provide coffees, toasties and hot meals meals to community members facing various financial and personal strife.
• Established trusting relationships through group activities in an effort to provide a safe environment that service users feel comfortable returning to, in order to receive optimal support.
• Advocated for vulnerable populations within the community by raising awareness around key issues affecting wellbeing.

• Accepted payments, returned change and issued receipts.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
• Provided excellent service through active listening skills, addressing customers'' needs effectively .
• Greeted all customers warmly to build welcoming and positive atmosphere within store.
• Covid-marshal duties, including wiping down baskets and trolleys, ensuring everyone was checking in and all hand sanitizer and spray were full.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .

• Contributed to the development of inclusive activities, ensuring all students had equal opportunities for success.
• Assisted in the design of sensory-friendly spaces within the school setting that accommodated children's unique needs and promoted selfregulation.
• Excelled at working with children with diverse needs; including neurodivergence, learning impairment, physical limitations and history of complex mental health and trauma.
• Worked with children from a variety of cultures through the English Second Language (ESL) program.
• Secured perfect evaluations during appraisals.