Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Tupekea

Melbourne,VIC

Summary

Accomplished Customer Service Manager at Chargrill Charlies, adept in problem-solving, significantly reduced complaints through strategic initiatives. Excelled in fostering customer loyalty and enhancing team performance with a focus on collaboration and effective communication. Demonstrated proficiency in customer service, ensuring high retention rates and positive feedback. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Chargrill Charlies
12.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Chargrill Charlies
03.2019 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Some College (No Degree) -

Araura College
Cook Islands

Skills

  • Customer Service
  • Problem-Solving
  • Customer-focused
  • Training and mentoring
  • Cash Handling
  • Complaint resolution
  • Team Building and Leadership
  • Staff Training
  • Work Prioritization
  • Team Leadership
  • Documentation And Reporting

Languages

English
Full Professional

Timeline

Customer Service Manager

Chargrill Charlies
12.2021 - Current

Customer Service Representative

Chargrill Charlies
03.2019 - 12.2021

Some College (No Degree) -

Araura College
Emma Tupekea