Emma Viscardi
Sydney,NSW
Summary
Results-driven Operations Leader with a strong background in property development, construction, and landscape delivery. Developed and implemented operational systems that improve efficiency and financial performance across diverse projects. Skilled in building high-performing teams, optimizing procurement, and managing margins in carpentry and landscaping. Established governance frameworks and risk management protocols that enhance profitability and project delivery certainty.
Overview
8
8
years of professional experience
Work History
Operations Manager
Third.i Group
05.2025 - Current
- Designed and implemented comprehensive operational frameworks governing acquisition, feasibility, planning approvals, construction, and project closeout.
- Built standardized SOPs, governance structures, and reporting dashboards to align development, finance, legal, and construction teams.
- Optimized cross-functional workflows, reducing project cycle times and eliminating operational bottlenecks.
- Introduced structured procurement and vendor management systems, improving cost control and contract performance.
- Established risk management protocols, compliance tracking, and quality assurance processes to ensure project integrity across multiple concurrent developments.
- Led budgeting, forecasting, and financial performance monitoring to ensure developments met margin and ROI targets.
- Implemented project management tools and KPI tracking systems to enhance transparency and accountability in project delivery.
- Scaled operational infrastructure to accommodate portfolio growth and manage complexities of multi-project environments.
- Fostered a culture of operational discipline, continuous improvement, and data-informed decision-making.
General Manager
JPV Carpentry & Fitout
Sydney
01.2023 - 04.2025
- Directed end-to-end business operations across residential and commercial carpentry projects, overseeing estimating, procurement, scheduling, site execution, and financial performance.
- Implemented structured project management systems, enhancing workflow efficiency and increasing on-time delivery rates.
- Led budgeting, cost control, and margin management across multiple concurrent projects, consistently protecting profitability targets.
- Built and managed high-performing site and workshop teams, including foremen, tradespeople, subcontractors, and apprentices.
- Optimized supply chain and supplier relationships by negotiating pricing agreements, enhancing gross margins.
- Drove business growth through client relationship management and strategic partnerships with builders and developers, generating repeat work.
- Improved cash flow management through tighter invoicing cycles, progress claim tracking, and cost forecasting.
General Manager
Carlton Landscaping
Nova Scotia , Canada
07.2018 - 12.2023
- Directed budgeting, forecasting, and margin control across multiple concurrent projects, safeguarding profitability and cash flow.
- Designed and implemented structured operational systems to streamline workflows from tender through project completion, enhancing overall project delivery timelines.
- Led full-spectrum operations across residential, commercial, and large-scale landscape construction projects, overseeing estimating, design coordination, procurement, scheduling, and site execution.
- Introduced standardized quoting, cost tracking, and variation management processes to strengthen financial transparency and commercial outcomes.
- Optimized procurement and supplier relationships, negotiating favorable terms on materials, plant stock, and equipment.
- Strengthened health, safety, and environmental compliance frameworks across all sites.
- Developed strategic partnerships with builders, developers, architects, and property managers to drive repeat and referral business.
Education
Bachelor of Science -
Dalhousie University
Canada05-2021
Skills
- Budget forecasting
- Strategic planning
- Operational frameworks
- Performance tracking
- Risk assessment
- Client management
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Operations Manager
Third.i Group
05.2025 - Current
General Manager
JPV Carpentry & Fitout
01.2023 - 04.2025
General Manager
Carlton Landscaping
07.2018 - 12.2023
Bachelor of Science -
Dalhousie University