Emma Walker

• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Customer service
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

I Started at Graceville in a temporary support worker position.

I then went in to the position of case manager where I was responsible for the coordination between support workers, family and main health specialists / of the clients.

I Managed a caseload of clients with diverse mental health needs, it involved also developing and implementing individualized care plans that led to improved client outcomes within their work, social, economic and housing

It also involved crisis intervention and de escalation of clients in distress.

One to one client support with tailored needs.

I Documented client progress and maintained accurate records of services provided and day to day communications.

I started at Richmond within the role of family/whanau commute support worker.

This was at the time a new position so I had to set up and implement this role within the Richmond NZ framework. This also included a high level of client base building and networking to other community organisations. In this position I had 22 families on as my client base. Other tasks within this role included.

.providing day to day support in alignment with the client’s goals/

.Monitoring levels of well being and role modelling.

.teaching and coaching clients/families basic living skills.

.Providing effective support and advocacy to families.

.Monthly and quarterly reporting to the local district health board and Richmond nz.

As the position was 20 hours per week I was involved in working within other areas of Richmond. Other positions I held were as follows:

.Detox residential/crisi support worker

.Supported accommodation (level 3 and 4 clients)

.Employment support.

.Community support worker.

.Medication monitoring and support.