Summary
Overview
Work History
Education
Skills
Timeline
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Emma Warburton

Geelong,VIC

Summary

Organized and detail-oriented professional skilled in time management and inventory control. Experienced in providing exceptional customer service while maintaining compliance with health and safety standards. Ready to leverage expertise to drive operational improvements.

Overview

13
13
years of professional experience

Work History

Retail Worker

House
Geelong, VIC
11.2022 - 02.2024
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Maintained accurate records of all transactions using POS software systems.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.

Retail Worker and Office Duties

LashULashes
Geelong, VIC
03.2014 - 12.2015
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Bar Manager

Cloud 9 Bar and Cocktail Lounge
Geelong, VIC
01.2011 - 10.2014
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Assisted in developing menus featuring seasonal ingredients from local suppliers.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.

Food Service Worker and Assistant Manager

Yayas Churros
Geelong, VIC
01.2013 - 01.2014
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Delivered food orders promptly and accurately to guests tables.
  • Cleaned kitchen areas, equipment and utensils.
  • Ensured that all foods were prepared according to health department regulations.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Assisted with inventory management and restocking supplies as needed.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Followed established cash handling procedures when collecting payment from customers.
  • Utilized point-of-sale systems for taking orders from customers.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Performed variety of duties related to food service.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Set up, restocked and cleaned dining areas.

Education

Some College (No Degree) -

Western Heights Collage
Geelong, VIC

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Time management
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Patience and empathy
  • Organizational skills
  • Point of sale systems
  • Visual merchandising
  • Product knowledge expertise
  • Promotional displays
  • Merchandise display
  • Register operation
  • Order processing

Timeline

Retail Worker

House
11.2022 - 02.2024

Retail Worker and Office Duties

LashULashes
03.2014 - 12.2015

Food Service Worker and Assistant Manager

Yayas Churros
01.2013 - 01.2014

Bar Manager

Cloud 9 Bar and Cocktail Lounge
01.2011 - 10.2014

Some College (No Degree) -

Western Heights Collage

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Emma Warburton