Emma Ward

• Customer service officer within a dedicated hardship team providing support to the most vulnerable customers
• Demonstrated a great deal of patience and compassion for customers as well as of course communicative skills.
• Built and maintained relationships with clients to provide ongoing support.

• Various babysitting / nannying experience with local families within the community as well as my young cousins
• I love being able to help support the growth of children, especially being able to take them out to the park to play and help expand their knowledge of food and skill through baking and cooking.

- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Launched new product lines successfully through comprehensive planning, strategy and research.

• Intermediate aerobics coach and 10 years of competition myself at a state and national level has allowed for me to become the head of the recreational aerobics program at Loreto gymnastics club as well as coach of the competition squad.

• Volunteer lifesaver at Inverloch Surf lifesaving club as a holder of bronze and silver medallions as well as my senior first aid course allows me to give back to the community and ensure that those at the beach are safe
• I also volunteer my time to water safety the upcoming nippers and bronze surf camps.

• Intermediate gymnastics coach to kids aged 6-15 for the past 5 years has allowed me to pass on and share my love of sport and gymnastics onto upcoming athletes.

• Barista at the coffee mob at the Melbourne Cricket Ground allowed me to further develop my skills of customer service and communication whilst also being responsible when dealing with food and beverages.