Emma Ward
Newtown,VIC
Summary
I am a results-oriented recent high school VCE graduate with valuable work and life experience. I have been a reliable and highly valued employee at Newtown Grocery and Liquor Co for the past 3 years; contributed to numerous community outreach efforts; and my sporting achievements and participation have been a life-long accomplishment. Frequently praised as hard-working by my teachers, peers and teammates, I can be relied upon to be enthusiastic, diligent, to show initiative and capable of completing any task to the highest standard. I am excited and highly motivated to begin my tertiary studies and to be a highly effective and productive employee.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Assistant
Newtown Grocery and Liquor Co
Newtown, VIC
04.2022 - Current
- Customer service (returns, refunds, complaints, order requests, product recommendations, general enquiries)
- Problem solving
- Ordering and processing stock
- Processing high rates of business
- Receiving deliveries from vendors
- Expansive product knowledge
- Performing daily opening and closing duties
- Setting goals
- EFTPOS and POS proficiency
- Applying pricing
- Merchandising/product displays
- Handling large quantities of stock
- Stocktake to ensure optimal stock levels for customers
- Liaising with reps and suppliers
- Cleaning and overall systematising
- Training new employees
- Money tendering
- Utilising inventory management systems
- Contacting vendors to resolve delivery issues
- Working in a team
- Ensuring compliance to company policies
- Upsell at POS
- Liaising with sister stores to manage stock transfers
- Implement loss prevention strategies
- Maintain knowledge of store policies, promotions and sales
- Support rostering and scheduling processes
Education
Bachelor of Vision Science/Master of Optometry -
Deakin University
Geelong06-2029
Secondary School VCE Graduate -
Sacred Heart College
Geelong VIC11-2024
Skills
- Time-management
- Problem solving
- Communication skills
- Team member motivation
- Organisation
- Strong work ethic
- Flexibility and lateral thinking
- Proactive and able to apply initiative
- Goal focused
- Honesty
- Reliability
- Humour and a positive attitude
Accomplishments
- Held multiple school leadership roles, including Padua House Mercy and Mission Leader and Class Captain x3
- Recipient of 6 years of ‘house colours’ accumulating over 156 hours of active community service throughout my secondary education:
- Volunteered at various organizations including Friends of Waurn Ponds Creek Clean-Up, Surf Coast Disabled Surfing Association, St Vincent De Paul Op-Shop, St Thomas Aquinas Primary Breakfast Club, and Rice Village Aged Care.
- Served as Cross Country Captain for the Catholic Girls Sports Association Victoria 2024 winning team, and represented the school in 2019, 2022, 2023 and 2024
- Achieved above-average academic results in all Year 12 Unit 3 and 4 subjects: General Mathematics, Italian, Religion, Sport & Recreation, and English
- Demonstrated a strong commitment to personal and academic growth and leadership development
Certification
- First Aid and CPR Certified
- Responsible Service of Alcohol
- Cert III in Sport and Recreation
Languages
Italian
Professional
Timeline
Store Assistant
Newtown Grocery and Liquor Co
04.2022 - Current
Secondary School VCE Graduate -
Sacred Heart College
Bachelor of Vision Science/Master of Optometry -
Deakin University
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