Emma Waretini
Kowanyama,QLD
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency. Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Coordinator
Ulaunch
Kowanyama, Queensland
01.2023 - Current
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Facilitated weekly support group meetings for clients.
- Monitored progress of clients' goals and objectives.
- Maintained accurate records of client interactions and services provided.
- Conducted home visits to ensure safety of clients in their environment.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Managed caseloads consisting of up to 20-25 individuals at any given time.
- Created individualized service plans that addressed each client's unique needs and goals.
- Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
- Served as a liaison between families, caregivers and internal, external service providers.
- Ensured compliance with all applicable federal, state, local laws and regulations governing human services delivery systems.
- Updated case notes on a daily basis using an electronic database system.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Worked with finance department to file receipts and reimbursements.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Interpreted and explained work procedures and policies to brief staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
CDP Service Coordinator
RISE Ventures
Kowanyama, Queensland
01.2022 - 01.2023
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Provided timely feedback to management on service failures and customer concerns.
- Implemented and monitored quality assurance measures to uphold service standards.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Prepared monthly reports summarizing current service activities.
- Provided support to field technicians during service visits when necessary.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
- Developed and maintained relationships with service providers and vendors.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Participated in professional development opportunities to stay informed on industry trends.
Education
High School Diploma -
Te Kuiti High School
New Zealand12-1980
Skills
- Time Management
- Team Collaboration
- Office inventory management
- Microsoft Access
- Workload Management
- Employee Development
- Attention to Detail
- Schedule Management
- Expense Tracking
- Employee Records Management
- Report Preparation
- Budget monitoring
Affiliations
- Experienced in working with First Nations People in a Very Remote Community. I have ensured engagement to employment and goals in NDIS Plans
Certification
- Degree in Social Sciences
- First Aid and CPR
- First Aid Mental Health
- Currently Studying Diploma of Community Services
- Currently Studying Trainer and Assessor Certificate 4
References
References available upon request.
Timeline
Support Coordinator
Ulaunch
01.2023 - Current
CDP Service Coordinator
RISE Ventures
01.2022 - 01.2023
High School Diploma -
Te Kuiti High School
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