Emma Watt

Executive Administration & Operational Support

• Extensive experience providing high-level office and secretarial support to senior executives
• Discreet and professional, with a strong commitment to ethical standards
• Ensure accuracy, clarity, and adherence to organisational standards
• Act as a liaison between key stakeholders and senior management
• Tech-savvy and AI-literate; quick to learn new systems and software
• Positive, flexible, and solutions-focused approach
• Communicate courteously, confidentially, and effectively across all levels
• Skilled in proofreading business documents for grammar, spelling, syntax, and formatting
• Build and refine internal processes to improve operational efficiency
• Assist with the implementation of operational policies and procedures
• Highly organised, with strong attention to detail and problem-solving abilities
• Committed to accuracy and precision, ensuring smooth processes and minimising errors
• Capable of managing and prioritising multiple projects and responsibilities simultaneously
• Strong leadership and management skills; adept at balancing competing priorities

Executive Operations & Governance Administration

• Provide high-level, confidential executive support to the CEO, Committee Chairs, and Board to ensure smooth governance operations
• Prepare and distribute professional documentation for Board and Committee meetings, including papers, reports, presentations, agendas, and minutes with accuracy
• Coordinate, attend, and minute Board and Committee meetings, and manage follow-up on action items
• Maintain records and compliance registers in accordance with internal policies and external regulatory standards
• Deliver timely and effective diary and email management for multiple mail accounts, resolving conflicting demands and ensuring efficient workflow for the Executive.
• Draft, review, and quality-check all outgoing correspondence, submissions, reports, and briefings to ensure alignment with organisational style and standards
• Provide comprehensive administrative support, including records management, database maintenance, and compliance tracking
• Exercise sound judgment, discretion, and problem-solving skills in handling confidential and sensitive matters
• Support project management initiatives, including tracking deadlines, milestones, and deliverables
• Demonstrated skills in strategic planning, business operations, and budget control
• Manage property assets, including maintenance and preparation for sale; liaise with agents, review marketing proposals and documentation, and provide recommendations to the Board
• Strong collaboration and stakeholder engagement skills, both internal and external
• Meticulous attention to detail in fast-paced, high-stakes environments

Office Management & Operational Efficiency

• Successfully project managed the company-wide transition to SharePoint, overseeing setup, implementation, staff training, and ongoing support
• Manage and coordinate administrative functions to ensure efficient daily operations in a professional, organised environment
• Oversee office and facilities management, including premises maintenance, supplies procurement (stationery, kitchen provisions, etc.), and coordination of repairs
• Manage relationships with external service providers and suppliers, including contract negotiation and ensuring high-quality service delivery
• Coordinate internal meetings, company-wide events, and team communications
• Lead recruitment activities including job listings, candidate screening, interview coordination, onboarding, and provisioning of necessary tools and system access
• Oversee internal administration systems, including document control and digital archiving
• Ensure data accuracy, secure storage, accessibility, and compliance with data management policies
• Monitor and maintain the Asset Register and IT inventory, including software licenses, hardware, and procurement needs
• Drive process improvement initiatives such as template updates, automation solutions, and workflow optimisation
• Maintain and update company policies, procedures, and organisational charts
• Knowledgeable in HR practices, compliance, and regulatory requirements

• Executive Administrator autonomously functioning to support the appraisal, listing, marketing and sales activity for a successful real estate agent and business director.
• Correspondence
• Screen and prioritise incoming emails, independently responding for Agent.
• Assist in reviewing contracts, legal documents, etc ensuring all versions saved.
• Client enquiries
• Take client enquiry calls, determine detailed property requirements, search for suitable properties, analyse results to accurately match requirements.
• Send appropriate and relevant Information Memorandum to clients, record requirements in CRM.
• Follow up calls to confirm information received and arrange inspections.
• Take clients on site inspections, answer questions and pass further queries and feedback onto Agent.
• Processes & Procedures
• Create and prepare Form 6a, Letters of Offer, Contracts, Leases etc.
• Arrange client signing, sign for Agent, follow up if not returned.
• Draft Payment Advices, Commission Invoices with information sourced from contracts/leases etc.
• Monitor incoming payments, track process of deals.
• Client Relationship Management
• Create new or update details on property entries in CRM, with information from various sources, ie online, Pricefinder, industry listings.
• Maintaining database and web based portals with updated property sale and new owner information.
• Detective work: Track down missing owner information, names, phone numbers and email addresses for Agent to make contact.
• Create new property listings, sourcing from industry emails. Edit photos to branding specifications, watermark photos, compose property listing description, send to online advertising portals.
• Reporting
• Create client specific marketing results reports for clients.
• Tracking and reporting on enquiries for properties for lead generation.
• Finding addresses of recent enquiries, so Agent can contact owners to assist with their possible outgoing tenant.
• Creating and drafting Quarterly Industrial Statistics Review for sending to clients.
• Marketing
• All aspects of marketing and advertising campaigns, including tracking costs.
• Creation of Sales/Leasing Tenders and Information Memorandum – InDesign.
• Sourcing currently available properties from Agent’s email, create property listings, end to end autonomously.
• Prepare, copy and proof marketing collateral and arrange distribution.
• Liaise with suppliers to arrange services, including property signage, photography, drone images, property videos, 3d rendering and site plan creation.
• Business Development & Lead Generation
• Build and manage key relationships with property owners and tenants to generate leads, expand client base and (find) property listings.
• Routinely contacting property owners for lead generation.

• Various legal administration work.
• Project Management of Water Management plan

• Co-ordinate the Project Team schedules, including daily, weekly and monthly meetings across a number of sites.
• Process recruitment of contractors, preparing contracts, setting up access to systems and arranging equipment (computers, phones, work stations etc);
• Arrange travel for the entire Project Team, over 40 people.

• Liaise with the Executive Management Team on behalf of the GM;
• Preparation of Board/Budget papers, HR business planning, and other highly confidential documents;
• Liaise with and report to Ministerial offices and OGOC;
• Co-ordinate, arrange and attend conferences: business planning, High Performing Team workshops etc;
• Participant and Co-ordinator of activities for the Ergon Energy Brisbane Disaster Committee, including co-ordinating disaster simulations and maintaining the company Satellite phone;
• Monitor expenditure of travel, mobile phones and data cards for all of HR;
• Regular audit and update of team information on company intranet;
• Draft and proofread internal documents and templates as well as maintain version control;
• Social Club Chairperson for Ergon Energy Brisbane.

• Liaise with the Executive Management Team, Senior Management team and Operations Management team, on behalf of the EGMESS, including drafting board papers;
• Preparation of presentations, business planning documents and minute taking;
• Preparation and collation of highly confidential documentation;
• Liaise with and/or provide information and reports to high level Senior Stakeholders, Board Members, and Ministerial Offices.

• Primary Travel Co-ordinator for BMW Australia