Emma Whitehead

• Offered guidance around setting realistic goals for recovery, developing person led, individual support plans.
• Participated in multi-disciplinary team meetings and supported applications for DSP and NDIS.
• Encouraged clients to utilize positive coping mechanisms such as mindfulness exercises, relaxation techniques or physical activity. Develop wellness and safety plans.
• Maintained accurate records of client progress, therapeutic interventions and outcomes.
• Monitored patient progress over time utilizing standardized scales and assessments tools.
• Assisted clients in developing life skills, such as problem solving, communication, decision making, self-care and social interaction.
• Develop, plan and implement capacity building activities and groups, facilitating and cofacilitating group activities.
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• Provided emotional and practical support to vulnerable adults.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Record keeping, data collecting.
• COVID testing and intake administration.
• Set up, pack down when required for Code Red or Code Blue weather events at Millers Court, WestCare Centre.
• Administer First Aid and SAAS/SAPOL responses when appropriate.

• Developed individualized service plans based on client's strengths and identified needs.
• Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
• Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
• Created monthly reports summarizing caseload activities for review by funding bodies.
• Responded promptly to phone calls from clients or referral sources seeking assistance or information about available resources. Completed intakes and assessments, both over the phone and outreach.
• Developed relationships with local agencies to ensure access to necessary services for clients.
• Coordinated referrals for mental health counseling, substance abuse treatment, and other community resources.
• Provided crisis intervention when necessary.
• Responding appropriately to urgent requests from clients or referral sources. Triage and waitlist management.
• Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
• Followed strict policies and procedures to maintain client confidentiality and keep data private.
• Coordinated with other professionals and agencies to provide holistic support to clients.
• Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.
• Built trust and rapport with clients to facilitate effective support.
• Administering medications.
• Plan and facilitate group activities and outings.

• Provided emotional and practical support to vulnerable adults living with complex, psychosocial disabilities.
• Reported any incidents or accidents in accordance with company policy and procedure.
• 1:1, 2:1, 3:1 SIL NDIS Participants.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
• Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
• Monitored client wellbeing and reported any changes or concerns to relevant staff members.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Administered medication according to company guidelines whilst monitoring its effectiveness.
• Accompanied clients to medical appointments and assisted them with their daily needs.
• Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
• Implemented behavior management plans for clients with challenging behaviors.
• Advocated for clients' rights and interests within the community and various institutions.

• Responded promptly to customer inquiries or complaints in a polite manner.
• Conducted inspections and audits.
• Prepared sites for new tenants on entry and exit of leases.
• Preparation of client files, leases, and processing rent payments.
• Site maintenance and cleaning tasks.
• Administration and front of house duties. Data entry.

Supporting Practitioners in the Development of Clinical Advice. Working within the Bower Place method, framework, and organizational guidelines. Conducted assessments of client's needs under supervision of practitioners. Worked with diverse clients, highly complex needs. Debriefing, supporting team members.
Prepared therapeutic environment for counselling and clinical practice.

Documenting clinical sessions and assessment outcomes.