Emma Whitehead
Rosemount,QLD
Summary
Results-driven leader with a drive to succeed in team leadership and community engagement. Expertise in procurement management and risk assessment led to consistently surpassing KPIs while building robust relationships with families and staff. Committed to operational excellence and stringent compliance with quality standards.
Overview
17
17
years of professional experience
Work History
Admin Support
Altiv Electrical
08.2023 - Current
- Performed daily tasks with accuracy and efficiency, meeting deadlines and ensuring seamless operations.
- Demonstrated effective time management to complete tasks on schedule and consistently meet organizational deadlines.
- Delivered exceptional customer service through face-to-face and phone interactions, fostering positive relationships and satisfaction.
- Oversaw and maintained online calendar systems, ensuring accurate and reliable scheduling.
- Managed accounts receivable processes, including invoicing, payment processing, and collections, to maintain financial accountability.
- Updated and maintained databases with accurate and current information to optimize organizational efficiency.
- Collaborated in team environments to boost workplace productivity and foster a cooperative atmosphere.
Director of Milton Early Learning and Care
Milton – Big Fat Smile
02.2021 - 12.2022
- Established and managed daily operations of a new 33-place childcare center, developing unique procedures and policies for the service
- Organised staff training sessions, family events, and information nights to foster engagement and build community relationships
- Managed budgets efficiently, overseeing the procurement of supplies and resources while ensuring compliance with monthly financial targets
- Maintained accurate service documentation, including enrolment forms, receipts, invoices, and staff records
- Collaborated with families and educators to develop service-specific Reconciliation plans, risk assessments, and hazard management protocols
- Coordinated weekly rosters to promote consistency and support for educators and families
Director of Community Kids Bargo
Community Kids Bargo
Bargo
10.2013 - 08.2020
- Directed operations for a 55-place long day care, before/after school care, and vacation care, supporting 80+ families and leading a team of 17 staff
- Managed accounts, debt collection, payment processing, recruitment, and procurement activities to ensure service efficiency and quality
- Mentored and supervised staff, facilitating professional development through training and regular meetings
- Exceeded monthly and annual KPIs for occupancy, revenue, and debt recovery through strategic planning and execution
- Fostered family engagement by organizing events and parent information nights while maintaining compliance with National Quality Standards (NQS) and the Early Years Learning Framework (EYLF)
- Improved procurement processes to achieve cost savings while maintaining operational excellence
Group leader at community kids bargo
Community Kids Bargo
Bargo
10.2011 - 10.2013
Office admin/reception
Astron Electronics
01.2008 - 10.2011
Education
Diploma of leadership and management -
AIM
sydney01.2017
Diploma of EARLY EDUCATION -
RECOGNITION FIRST
01.2007
Skills
- Strong interpersonal and communication skills
- Customer service
- Invoice processing
- Procurement management
- Risk assessment
- Team leadership
- Community engagement
- Performance monitoring
- Record keeping
- Conflict resolution
- Supervision and leadership
Hobbies and Interests
- Reading
- Cooking
- Family
- Camping
- Friends
Roles
- Admin support, Altiv Electrical, 08/01/23, Current
- Director of Milton early learning and care, Big Fat Smile, 02/01/21, 12/31/22
- Director of Community Kids Bargo, Community Kids Bargo, 10/01/13, 08/31/20
- Group leader, Community Kids Bargo, 10/01/11, 10/31/13
- Office admin/reception, Astron Electronics, 01/01/08, 10/31/11
References
References available upon request.
Timeline
Admin Support
Altiv Electrical
08.2023 - Current
Director of Milton Early Learning and Care
Milton – Big Fat Smile
02.2021 - 12.2022
Director of Community Kids Bargo
Community Kids Bargo
10.2013 - 08.2020
Group leader at community kids bargo
Community Kids Bargo
10.2011 - 10.2013
Office admin/reception
Astron Electronics
01.2008 - 10.2011
Diploma of leadership and management -
AIM
Diploma of EARLY EDUCATION -
RECOGNITION FIRST
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