Emma Whiteley
Sydney,NSW
Summary
Dedicated and enthusiastic disability support worker and nursing student with a strong focus on delivering high-quality, person-centered care to clients with complex needs. Proven ability to take on leadership roles while fostering a collaborative team environment. Recognised for exceptional empathy, adaptability, and a diligent work ethic in all responsibilities.
Overview
7
7
years of professional experience
Work History
Disability Support Work Manager
Nivada Care
Sydney, NSW
04.2022 - Current
- Led, trained, and scheduled a team of 20 employees to create a healthy working environment.
- Promoted independence and community inclusion for individuals with physical, intellectual, and psychosocial disabilities.
- Assisted clients with daily living activities, including personal care, nutrition, and medication management.
- Maintained precise case notes documenting services provided, client progress, and achieved goals.
- Communicated consistently with families about care plans and updates regarding clients' well-being.
Resort Worker
InterContinental Hayman Island Resort
Hayman Island, QLD
07.2022 - 10.2022
- Optimized guest flow by managing reservation systems and coordinating seating arrangements during peak hours.
- Facilitated effective communication with kitchen and service staff to meet guest preferences and dietary needs.
- Resolved customer complaints professionally while maintaining a positive atmosphere for guests.
- Ensured compliance with all safety regulations established by restaurant management team.
Crew Trainer
Mcdonalds
Sydney, NSW
10.2018 - 03.2022
- Addressed customer concerns promptly, escalating significant issues to supervisor as necessary.
- Fostered open communication between trainees and management during onboarding.
- Collaborated with trainers to create effective training methods.
- Monitored crew performance, delivering constructive feedback and guidance as required.
Education
Bachelor of Nursing -
University of Wollongong
Sutherland, NSW01-2025
High School Diploma -
Heathcote High School
Sydney 12-2021
Skills
- High-level patient care: Ability to demonstrate high quality of support and care to clients with complex needs, as attested by supervisors and families at Nivada Care
- Team leadership and collaboration: As second-in-charge at Nivada Care, I lead staff during shifts by providing guidance on complex client needs I collaborate closely with management to maintain high standards of care, effective team performance, and ensure smooth scheduling
- Efficient time management and punctuality: Able to balance a conflicting and demanding caseload by prioritising needs while maintaining punctuality and efficiency even in high-pressure environments
- High level of written and verbal communication: Able to actively listen and communicate with patients in a manner that ensures confidentiality and sensitivity, whilst also able to document accordingly, established through clinical placements
- Adaptable and flexible: Able to adjust seamlessly to changes across factors such as client behaviour, scheduling, and workplace environments, ensuring continuous care without disruption
- Analytical and thorough: Highly competent in identifying issues in care and patient needs I ensure that all concerns are carefully reviewed and addressed with well-considered solutions that align across nursing standards or NDIS
References
Sarah Whiteley
Current Employer Nivada Care
0426 424 437
Sabrina Sophie
Clinical facilitator
0413 718 615
Timeline
Resort Worker
InterContinental Hayman Island Resort
07.2022 - 10.2022
Disability Support Work Manager
Nivada Care
04.2022 - Current
Crew Trainer
Mcdonalds
10.2018 - 03.2022
Bachelor of Nursing -
University of Wollongong
High School Diploma -
Heathcote High School
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