Emma Williams
Darwin City,NT
Summary
During the years before I had my daughter, I gained experience in cleaning.
I worked for myself, cleaning houses and also did office cleaning in Sydney.
Being a full time single parent for the past 19 years, gives me experience in
Decision making
Working under pressure
Leadership
Organisation skills and
Time management skills
It also enhances my natural compassion and empathy for others and enables me to be equipped for a service role.
Overview
1
1
year of professional experience
Work History
Sales Assistant- Volunteer
The Salvation Army Thrift Store
Darwin
09.2021 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Emptied trashcans and transported waste to collection areas
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Education
Finished Half Of Year 11. -
Woodlands Anglican Girls' Boarding School
Glenelg, SA1998
Skills
- Attention to detail and thorough
- Compassionate communication
- Maintain standards and routines
- Reliable and Responsible
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Organization
- Flexible Hours
- Cash Handling
- Goal-Oriented
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Excellent Written and Verbal Communication
Additional Information
I am ready and eager to return to the workforce. I am an active, fit, motivated and enthusiastic individual who, with my life experience, finds it easy to relate to others and understand and care for people.
In my every day life and from past experiences, I have become very thorough and give great attention to detail in all tasks. I enjoy cleaning, find it satisfying and rewarding.
I am a quick learner and can follow procedures and work well in a team.
Referees
Lauren Merritt 0468 670 493
Vicki Aitken 0488 151 767
Timeline
Sales Assistant- Volunteer
The Salvation Army Thrift Store
09.2021 - 06.2022
Finished Half Of Year 11. -
Woodlands Anglican Girls' Boarding School