EMMA WILLS
Brisbane
Summary
Friendly and reliable admin all-rounder with experience across housing, finance, retail, and hospitality. Skilled in communication, coordination, and keeping things running smoothly behind the scenes. Looking to bring my admin strengths into a new sector and take on fresh challenges.
Overview
9
9
years of professional experience
Work History
Administration Coordinator
Brisbane Housing Company
11.2023 - Current
- Provide high-level support to the Asset/Facilities Team
- Handle a high volume of ad hoc administrative requests to support daily operations
- Coordinate with contractors and utility providers to manage access, onboarding, compliance documentation, insurance and licence records, and key-related enquiries
- Maintain data and records in systems including Microsoft Suite, SharePoint, Monday.com and various key and access sites
- Manage access and CCTV systems across housing sites.
- Support and liaise with internal and external departments including stakeholders, contractors, building trades, maintenance, and operations
- Support legislative and compliance efforts, including building, plumbing, notices, and Entry Notices
- Answer tenant calls via the Maintenance phone line to assist with responsive maintenance issues and coordinate appropriate trade services, such as plumbers and electricians
Communications Advisor
Suncorp Group
10.2021 - 11.2023
- Managed internal communications via SharePoint, Teams, and email
- Supported consistent messaging and stakeholder engagement
- Created monthly newsletters and content for leadership
- Maintained, created, and audited SharePoint sites
- Provided admin support and assisted with Change projects
- Responded to ad-hoc tasks and unexpected events
Optimisation Advisor (Secondment)
Suncorp Group
02.2022 - 08.2022
- Supported a base-lining project and completed various admin tasks
- Mapped the end-to-end induction experience across brands
- Created wireframes outlining module content, timing, and delivery
- Anticipated stakeholder questions and prepared clear responses
- Helped plan and deliver communication strategies for key decision-makers
Digital Specialist
Suncorp Group
10.2018 - 10.2021
- Handled high volumes of customer emails and live chats with minimal wait times
- Responded to product, service, and policy enquiries
- Processed applications and obtained underwriting approvals
- Cross-sold insurance products to meet sales targets
Customer Service Specialist
Suncorp Group
10.2016 - 10.2018
Further History Available on Request
Various
04.2016 - 10.2016
Education
High School Diploma -
Mansfield State High School
11.2013
Skills
- Customer Service
- Microsoft Office
- Time Management and Prioritisation
- Communication
- Adaptability
- Admin & System Use (SharePoint, Microsoft Suite, various)
- Telephone etiquette
- Document management
Timeline
Administration Coordinator
Brisbane Housing Company
11.2023 - Current
Optimisation Advisor (Secondment)
Suncorp Group
02.2022 - 08.2022
Communications Advisor
Suncorp Group
10.2021 - 11.2023
Digital Specialist
Suncorp Group
10.2018 - 10.2021
Customer Service Specialist
Suncorp Group
10.2016 - 10.2018
Further History Available on Request
Various
04.2016 - 10.2016
High School Diploma -
Mansfield State High School
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