Emma Elia
Sydney,NSW
Overview
19
19
years of professional experience
Work History
Sales Representative
Henderson Greetings / Waterlyn
Sydney, NSW
06.2017 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs.
- Generated new leads through networking and attending industry events.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients .
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Merchandiser Specialist
Sparfacts Merchandising Retail Services
02.2016 - 08.2017
- Implemented planogram changes according to corporate guidelines while maintaining visual appeal of the sales floor.
- Collaborated with store teams to develop creative promotional campaigns and special events for increased foot traffic.
- Streamlined communication channels within cross-functional teams for a more collaborative work environment leading to better results.
- Increased sales by implementing effective visual merchandising strategies and attractive product displays.
- Maintained a clean and organized store environment to facilitate positive shopping experiences for customers.
- Enhanced customer satisfaction with personalized service and expert product recommendations.
Flower Merchandiser
Lynch Group
12.2005 - 03.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
Event Management - Meeting And Event Planning
Swinburne University of Technology
Melbourne, VIC12.2014
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Sales Representative
Henderson Greetings / Waterlyn
06.2017 - Current
Merchandiser Specialist
Sparfacts Merchandising Retail Services
02.2016 - 08.2017
Flower Merchandiser
Lynch Group
12.2005 - 03.2014
Event Management - Meeting And Event Planning
Swinburne University of Technology