Emma Withagen

Dandenong

Summary

Dynamic manager with a proven track record at Central Apartment Group, enhancing team productivity and customer satisfaction through effective leadership and conflict resolution. Skilled in staff training and development, I excel in fostering a safe and organized environment while implementing policies that drive operational efficiency.

Work History

Manager/Caretaker Apartments

Central Apartment Group

Motivated employees to enhance productivity and engagement in work tasks.
Resolved disputes promptly to boost customer satisfaction and maintain service quality.
Maintained organized, professional, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes, ensuring operational efficiency.

Education

Grad

Business Management

TAFE NSW

NSW

10.2005

Skills

Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Staff development
Shift scheduling
Sales techniques
Policy implementation
Business administration
Marketing
Budget control
Clear communication
Safety procedures
Coaching and mentoring
Work prioritization
Policy and procedure development

Recruiting and interviewing
Teamwork and collaboration
Computer skills
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team development
Hiring and training
Customer relationship management
Training and development
Staff training
Scheduling and coordinating
Professional and courteous
MS office
Good judgment
Active listening
Interpersonal relations

Languages

Dutch

Native or Bilingual

Indonesian