Emma Xiao
Box Hill,VIC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Manager in Training
Popular Chain Milk Tea Shop Brands
05.2022 - 01.2024
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Company Manager
Media Company
01.2018 - 01.2024
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated cross-functional teams on various projects, ensuring timely completion within budget constraints.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Manager
Chinese Food Delivery Company
07.2020 - 02.2022
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Education
Master of Arts - Global Journalism
The University of Sheffield
England, UK01.2017
Skills
- Business Administration
- Financial Management
- Problem Resolution
- Team Leadership
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Manager in Training
Popular Chain Milk Tea Shop Brands
05.2022 - 01.2024
Customer Service Manager
Chinese Food Delivery Company
07.2020 - 02.2022
Company Manager
Media Company
01.2018 - 01.2024
Master of Arts - Global Journalism
The University of Sheffield
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