Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Emma Yarker

Brisbane,QLD

Summary

Accomplished Clinical Coordinator with 2 year's experience and over 10 year's experience working as a Dental Assistant. I have successfully provided chairside support to clinicians in fast-paced dental surgery's & Maxillofacial hospitals. Skilled in, patient care, task delegation, with exceptional organisation skills. I am excited to transition into a new position where superb leadership, clinical coordination and my clinical knowledge can be utilized.

After graduating in the UK in Dental Nursing I continued my professional development by completing courses with the BDA in Radiography & Oral Health Education this has has the equivalent to Cert V (5) in Australia.

Overview

13
13
years of professional experience

Work History

Practice Manager - FULL TIME

Dental Boutique
07.2022 - Current
  • Representing the clinic and supervising the entire clinic and teams to ensure patients and visitors receive excellent and professional customer service as well as having a key role in appointment book management and adhering to the company pre blocks and KPI's.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, book management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Ensure excellent customer service and lift administrative and basic dental tasks off the dentist’s shoulders.
  • Implementing and following training structures for all new and existing team members.
  • Ensuring staff rosters are complete, days run smoothly, adequate lunch breaks are being taken and that there is no unnecessary overtime.
  • A positive and empowering point of contact for all the team members.
  • Develop strategies around recruitment, be able to plan and oversee the recruitment processes.
  • Oversee stock control with the inventory coordinator, ensure there is no unnecessary wastage and that product turnover and ordering is satisfactory.
  • Responsible to ensure all front of house areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.
  • Manage performance of existing employees, address concerns and solve problems.
  • Working closely with team leaders, managers and all staff to ensure the clinic is running to its full capacity.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with physicians to optimise appointment schedules and maximize daily patient flow.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Streamlined communication between different departments, leading to more cohesive patient care.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.

Clinical Coordinator/Manager - FULL TIME

Dental 99
10.2021 - 07.2022
  • Working for a tech based dental company where all bookings, payments, communication are online. The outcome of this is flourishing tech/IT skills.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Managing and approving employee timesheet.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Supervised and managed daily activities of clinical team consisting of 5 clinicians, 4 nurses, and support staff.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Set up educational programs for clinical staff to enhance skills and knowledge.
  • Defined clear targets and objectives and communicated to other team members.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved marketing to attract new customers and promote business.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Dental Assistant/Front of House - CASUAL 38 HR P/W

National Dental Care
10.2020 - 10.2021
  • Conducted scans for Invisalign
  • Conducted cosmetic whitening appointments
  • Supported the clinician during implant treatments
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
  • Entered patient data into dental records system using D4W and observed all confidentiality rules to maintain patient privacy
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
  • Laid out dental instruments and equipment before procedures
  • Escorted patients to exam rooms while making friendly conversation to put patient at ease
  • Positioned patient for treatment by making chair adjustments and placed safety goggles and bib over to the patient
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, taking radiographs and mixing materials
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
  • Assisted with dental radiographs using digital methods to help dentists detect tooth decay and other issues needing to be treated
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
  • Maintained master calendar and scheduled new appointments based on provider availability
  • Arranged documents for insurance claims
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
  • Verified, updated and entered patient information into system
  • Answered and managed incoming calls and emails
  • Collected payments from patients and arranged payment schedules
  • Scheduled cleanings and dental appointments for patients using D4W.

Dental Assistant/Front of House CASUAL 38 HR P/W

Anchorage Dental Care
02.2020 - 07.2020
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
  • Entered patient data into dental records system using D4W and observed all confidentiality rules to maintain patient privacy
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment
  • Laid out dental instruments and equipment before procedures
  • Escorted patients to exam rooms while making friendly conversation to put patient at ease
  • Positioned patient for treatment by making chair adjustments and placed safety goggles and bib over to the patient
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, taking radiographs and mixing materials
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
  • Assisted with dental radiographs using digital methods to help dentists detect tooth decay and other issues needing to be treated
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
  • Maintained master calendar and scheduled new appointments based on provider availability
  • Arranged documents for insurance claims
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment
  • Verified, updated and entered patient information into system
  • Answered and managed incoming calls and emails
  • Collected payments from patients and arranged payment schedules
  • Scheduled cleanings and dental appointments for patients using D4W.

Dental Assistant/Receptionist FULL TIME

Clare House Dental Practice
01.2013 - 08.2020
  • Sterilized equipment, disinfected treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction
  • Laid out dental instruments and equipment before procedures
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy
  • Gathered medical information, dental health history from patient's history
  • Escorted patients to exam rooms while making friendly conversation to put patient at ease
  • Supported dentist chair side with procedures including general dentistry, cosmetic dentistry and extractions/oral surgery
  • Took bitewing, periapical, panoramic X-rays and prepared for dentists to review
  • Supported dentist/hygienist with completing minimally invasive and advanced surgical procedures
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, veneers and dentures
  • Took impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
  • Instructed patients on postoperative care to protect dental work and promote healing
  • Scheduled cleaning's and dental appointments for patients
  • Answered and managed incoming calls and emails
  • Verified, updated and entered patient information into system.

Oral Surgery Assistant - CASUAL 8 HR P/WEEK

Huddersfield Royal Infirmary
07.2016 - 04.2018
  • Working with the Maxillofacial department in Huddersfield, West Yorkshire in my free time to build up my experience, skills and knowledge in this aspect of dentistry
  • Soothed anxious patients by effectively listening and demonstrating concern for individual fears
  • Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy
  • Gathered medical information, dental health history and vitals from patients
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Monitored patient comfort and safety during dental procedures.

Dental Assistant Student - FULL TIME 38 HR P/WEEK

Prescott Street Dental Practice
06.2012 - 12.2012
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office
  • Gathered medical information, dental health history from patient's history
  • Laid out dental instruments and equipment before procedures
  • Protected patients by sterilizing instruments and equipment between every consultation
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleaning's and procedures
  • Supported dentist with completing minimally invasive procedures
  • Passed instruments to dentist suctioned sprayed water, suctioned fluids and mixed materials to support dentists during procedures
  • Educated patients on treatment procedures and post-procedure home care.

Decontamination Nurse - FULL TIME 38 HR P/WEEK

Elland Dental Practice
01.2012 - 06.2012
  • Follow all infection control guidelines
  • Removing unsterilized instruments from clinical areas
  • Removing any debris from instruments using cleaning solutions
  • Have full knowledge and training on how to use sterilization equipment such as ultrasonics, autoclave's, water disinfector
  • Checking instruments for debris, blood or other substances
  • Placing all sterilized instruments in sealed sterile bags.

Dental Assistant - CASUAL

National Dental Care, Isa
12.2020 - 12.2020
  • During my time at National Dental Care Newstead, I spent two weeks at Mount Isa as a temporary nurse due to staff shortages, which gave me experience and confidence in working in a rural practice.

Education

Cone Beam 3D Dental Imagining System Training Prog

Henry Schein
09.2022

First Aid & CPR Training

Australia Wide First Aid
09.2022

First Aid & CPR Training -

St Johns Ambulance
2018

BDA Education Oral Health Education -

2017

BDA Dental Radiography -

BDA
2016

Delta Training Impression Taking -

2016

Straumann Straumann Implant Training -

Wakefield College
2016

Topical Fluoride Application -

2016

DBG Medical Emergencies, Basic Life Support, AED Skill -

2016

Skills

  • Patient confidentiality
  • Detail-oriented
  • Organised
  • Team player
  • Infection Control
  • Staff support
  • Communication
  • Chair Side Support
  • Clinical Data Collection
  • Organizing Staff Schedules
  • Compliance with Regulatory Guidelines
  • Medical Records Management

Additional Information

  • BSC , Entry Level Award in Workplace Hazard Awareness2014NCFE Level 1 Award in Substance Misuse Awareness2014Pearson EDI Level 3 Award- Employment & Personal Learning2014City & Guilds Level 3 Diploma in Dental Nursing2014

Timeline

Practice Manager - FULL TIME

Dental Boutique
07.2022 - Current

Clinical Coordinator/Manager - FULL TIME

Dental 99
10.2021 - 07.2022

Dental Assistant - CASUAL

National Dental Care, Isa
12.2020 - 12.2020

Dental Assistant/Front of House - CASUAL 38 HR P/W

National Dental Care
10.2020 - 10.2021

Dental Assistant/Front of House CASUAL 38 HR P/W

Anchorage Dental Care
02.2020 - 07.2020

Oral Surgery Assistant - CASUAL 8 HR P/WEEK

Huddersfield Royal Infirmary
07.2016 - 04.2018

Dental Assistant/Receptionist FULL TIME

Clare House Dental Practice
01.2013 - 08.2020

Dental Assistant Student - FULL TIME 38 HR P/WEEK

Prescott Street Dental Practice
06.2012 - 12.2012

Decontamination Nurse - FULL TIME 38 HR P/WEEK

Elland Dental Practice
01.2012 - 06.2012

Cone Beam 3D Dental Imagining System Training Prog

Henry Schein

First Aid & CPR Training

Australia Wide First Aid

First Aid & CPR Training -

St Johns Ambulance

BDA Education Oral Health Education -

BDA Dental Radiography -

BDA

Delta Training Impression Taking -

Straumann Straumann Implant Training -

Wakefield College

Topical Fluoride Application -

DBG Medical Emergencies, Basic Life Support, AED Skill -

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Emma Yarker