Emma Yarker

• Lead daily operations across clinical and administrative teams, ensuring a seamless patient experience through efficient appointment book management, service standards, and compliance with KPIs.

• Managed patient concerns with empathy and problem-solving skills, enhancing satisfaction and retention.

• Supervised appointment scheduling, billing functions, and patient record management to optimize clinic workflows.

• Implemented training structures for new and existing staff, boosting performance and productivity.

• Coordinated staff rosters, ensuring smooth daily operations, adequate breaks, and minimising overtime.

• Collaborated with team leaders to ensure the clinic runs at full capacity while fostering a positive work culture.

• Oversaw recruitment processes, performance reviews, and staff development to maintain high standards.

• Monitored stock control with the inventory coordinator to prevent wastage and ensure efficient ordering.

• Maintained compliance with workplace health and safety standards and government regulations.

• Facilitated communication across departments, improving team cohesion and patient care.

• Identified and implemented process improvements to enhance productivity, efficiency, and service delivery.

• Boosted staff morale by offering constructive feedback and supporting ongoing professional development.

• Managed financial reporting, budgeting, and operational policies to meet business objectives.

• Supervised a multidisciplinary team of clinicians, nurses, and support staff, ensuring high-quality patient care and smooth daily operations.

• Managed all HR functions, including recruitment, training, performance reviews, and ongoing staff development to foster a skilled and motivated workforce.

• Oversaw tech-based systems for online bookings, payments, and patient communication, enhancing IT proficiency and streamlining clinic workflows.

• Ensured compliance with workplace health and safety standards, government regulations, and industry best practices.

• Developed and implemented leadership programs, cross-training initiatives, and ongoing education to enhance team performance and career progression.

• Managed clinic budgets, resource allocation, and financial transactions to maximise productivity and profitability.

• Created and maintained efficient staff rosters, accommodating leave and minimising overtime to ensure work-life balance.

• Scheduled surgeries, verified insurance coverage, and managed patient accounts to optimise billing processes.

• Led continuous improvements in clinic policies, procedures, and patient care protocols to drive productivity and satisfaction.

• Built strong patient relationships, addressing concerns promptly and enhancing overall patient experience.

• Collaborated with healthcare professionals to coordinate comprehensive care plans and resolve issues efficiently.

• Directed marketing strategies to attract new patients and promote business growth.

• Monitored business performance, analyzed metrics, and adjusted strategies to achieve operational targets and KPIs.

• Liaised with external partners and community organizations to maintain a strong clinic presence and reputation.

• Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Acted as first point of contact and set appointments for prospective clients.
• Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Collaborated with team members on various projects to achieve department goals and improve overall efficiency.

• Gathered and reviewed patient records, health histories, and radiographs to assist dentists with accurate assessments and treatment planning.

• Entered patient data into D4W dental records system, ensuring compliance with confidentiality and privacy regulations.

• Prepared and stocked exam rooms by setting up necessary instruments, tools, and supplies before each procedure.

• Assisted dentists during restorative procedures, including applying fillings, placing crowns, taking digital X-rays, and mixing materials.

• Passed instruments, suctioned fluids, and positioned patients to support smooth and efficient procedures.

• Maintained a clean, sterile, and positive environment to optimise patient comfort, safety, and satisfaction.

• Educated patients on oral hygiene techniques to improve at-home care and promote long-term dental health.

• Managed front-desk operations, including scheduling appointments, verifying patient information, and processing payments.

• Handled insurance documentation and arranged claims to ensure timely reimbursements.

• Demonstrated proficiency in managing high-volume communication through phone, email, and front-desk reception.

• Scheduled patient appointments, cleanings, and follow-ups using D4W, optimizing provider availability.

• Collected payments and arranged payment schedules to support patient financial needs.

• Assisted dentists during procedures, including general dentistry, cosmetic treatments, extractions, and advanced surgical procedures.

• Sterilised equipment, disinfected treatment rooms, and prepared instruments to maintain operational readiness.

• Took X-rays, impressions, and applied sealants, ensuring efficient and high-quality patient care.

• Entered patient data into dental records while maintaining confidentiality and compliance with privacy regulations.

• Managed patient scheduling, check-in processes, and front office communications to improve workflow efficiency.

• Developed strong relationships with patients and provided post-operative care instructions to promote healing and satisfaction.

• Oversaw daily clinic operations, including staff allocation, performance monitoring, and task delegation to ensure high service quality.

• Led recruitment, onboarding, staff development, and performance reviews to build a skilled and motivated team.

• Ensured compliance with healthcare regulations, workplace health and safety standards, and industry best practices.

• Managed clinic budgets, reducing unnecessary expenses and allocating resources for improvements.

• Enhanced staff productivity through comprehensive training programs and regular performance evaluations.

• Identified workflow inefficiencies and implemented process improvements to enhance patient care and clinic operations.

• Collaborated with healthcare professionals to resolve issues promptly and ensure seamless business activities.

• Scheduled and verified dental appointments, managed patient accounts, and handled financial transactions.

• Boosted patient satisfaction by streamlining appointment scheduling, improving check-in processes, and addressing patient concerns.

• Supervised and supported a multidisciplinary team, ensuring smooth clinic operations and high-quality patient care.

• Handled HR functions, including payroll management and compliance with government regulations and policies.

• Working with the Maxillofacial department in Huddersfield, West Yorkshire in my free time to build up my experience, skills and knowledge in this aspect of dentistry
• Soothed anxious patients by effectively listening and demonstrating concern for individual fears
• Gave patients detailed education before surgery to explain side effects and what medications could be used to treat pain
• Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
• Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy
• Gathered medical information, dental health history and vitals from patients
• Instructed patients on postoperative care to protect dental work and promote healing.
• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Monitored patient comfort and safety during dental procedures.

• Sterilised tools, exam chair, trays and surfaces for clean and safe dental office
• Gathered medical information, dental health history from patient's history
• Laid out dental instruments and equipment before procedures
• Protected patients by sterilising instruments and equipment between every consultation
• Escorted patients to exam rooms while making friendly conversation to prepare for cleaning's and procedures
• Supported dentist with completing minimally invasive procedures
• Passed instruments to dentist suctioned sprayed water, suctioned fluids and mixed materials to support dentists during procedures
• Educated patients on treatment procedures and post-procedure home care.

• Follow all infection control guidelines
• Removing unsterilised instruments from clinical areas
• Removing any debris from instruments using cleaning solutions
• Have full knowledge and training on how to use sterilization equipment such as ultrasonics, autoclave's, water disinfector
• Checking instruments for debris, blood or other substances
• Placing all sterilised instruments in sealed sterile bags.