Emma Yeo
Melbourne,VIC
Summary
Adept at multitasking and problem-solving, I enhanced customer satisfaction at Uniting Church by streamlining support processes. With a strong work ethic and excellent customer service skills, I successfully managed high-volume periods at Terry's Kitchen, ensuring top-notch guest experiences. My ability to learn quickly and collaborate effectively has consistently improved team efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Server
Terry's Kitchen
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
HRIS Support Analyst
Uniting Church
01.2022 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Created user accounts and managed access control.
- Monitored system performance to identify potential issues.
- Regularly involved in team meetings to discuss and identify issues.
Cashier and Server
Sushi Sushi
12.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor in Engineering And Commerce - Civil Engineering And Finance
Monash University
Clayton, VIC06-2027
Skills
- Strong work ethic
- Customer service
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Fast Learner
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Server
Terry's Kitchen
08.2022 - Current
HRIS Support Analyst
Uniting Church
01.2022 - Current
Cashier and Server
Sushi Sushi
12.2021 - 08.2022
Bachelor in Engineering And Commerce - Civil Engineering And Finance
Monash University
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