Summary
Overview
Work History
Education
Skills
Timeline
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Emma Zeckomske

Palmwoods

Summary

Diligent Barista with strong background in managing barista operations and team leadership. Proven ability to streamline workflows and enhance customer satisfaction. Demonstrated expertise in training staff and maintaining high standards of quality and service.

Overview

6
6
years of professional experience

Work History

Manager

Coffee on Cotton
11.2024 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Barista Shift Supervisor

Coffee on Cotton
04.2024 - 11.2024
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Barista

Blended Health Bar
03.2023 - 05.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

FOH Team Member

Acai Brothers
01.2022 - 03.2023
  • made a variety of acai bowls, smoothies, juices
  • prepared and made a wide range of coffees
  • operated the till, handling cash and card
  • completed opening and closing duties


Checkout Attendant

Coles
06.2019 - 01.2022
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Completed opening and closing duties, including handling of cash drawers

Education

Graduate Certificate -

Chancellor State College
Sippy Downs
11-2021

Skills

  • Latte Art
  • Customer service
  • Attention to detail
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Espresso machine operation
  • Team leadership
  • Time management
  • Decision-making
  • Friendly and outgoing

Timeline

Manager

Coffee on Cotton
11.2024 - Current

Barista Shift Supervisor

Coffee on Cotton
04.2024 - 11.2024

Barista

Blended Health Bar
03.2023 - 05.2024

FOH Team Member

Acai Brothers
01.2022 - 03.2023

Checkout Attendant

Coles
06.2019 - 01.2022

Graduate Certificate -

Chancellor State College

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Emma Zeckomske