Emma Zeeno

• Work closely with a team of 20 leaders including Managing Director, while providing support to 65 restaurants.
• Extensive travel management.
• Management of Managing Director calendar.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Developed strong relationships with clients and suppliers, maintaining open lines of communication to promote loyalty and retention.
• Boosted productivity by establishing effective communication channels between departments.
• Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
• Provided direction and guidance to internal teams in order to achieve targets.
• Expense processing
• Purchasing of gifts and awards
• Negotiated contracts with vendors, securing competitive pricing for goods and services.

• Managed executive calendars, scheduling meetings and appointments while coordinating travel arrangements to optimise time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Coordinated events for team members, promoting team-building activities and boosting morale within the workplace.
• Developed systems and documentation to aid the business in compliance and streamline efficiencies.
• Facilitated training and onboarding for incoming office team.
• Assist in restaurant openings by recruiting, training and supporting the wider team during opening process.

• Supporting the Executive General Manager of Food & Beverage division at Crown Melbourne together with the General Manager - Beverage, in the areas of diary management, document creation, minute taking, liaising with high profile suppliers and stakeholders.

• Invoicing and expenses

• Procurement of goods and services

• Management of confidential matters

• Agenda creation and minute taking for key stakeholder meetings

• Consolidation of corporate credit cards and expenses

• Advanced Microsoft Office skills

• Arrange travel accommodation and itineraries

• Proof reading, editing and drafting formal memos and correspondence.

• Liaising with national and international clients including chefs Nobu Matsuhisa, Grant MacPherson, Neil

Perry and Guillaume Brahimi.

• Assisting in the organisation of projects and events such as Melbourne Food & Wine Festivals, wine dinners, etc.

• Management of petty cash.

• Assisting four Food and Beverage Managers in the upkeep of their daily calendars, employee and customer conflicts, staff incentive programs, document creation and assisting with promotions and special events within our divisions.

• Assisting the General Manager with extensive diary management and coordination of team meetings including agenda creation and minute taking.

• Coordination of team meetings including agenda creation and minute taking.

• Addressing customer complaints and diffusing grievances

• Liaising with internal and external departments and clientele.

• Prioritising of tasks to meet targets.

• Arranging travel both national and international.

• Presentations for executive level meetings.

• Assisting 4 F&B Managers and the managers of 26 restaurant operations.

• Day to day management of the GMs schedule and coordination of agendas and minutes.

• Coordination of agendas and minutes.

• Liaising with high profile clientele to achieve a common objective.

• Coordination of special event promotions and gifts.

• Procurement of services to provide maintenance services to restaurants.

• Management of the Director's diary and assisting in the opening of new bars and refurbishment of existing outlets.

• Assisting 2 F&B Managers as well as the operations of 10 bars and nightclubs.

• Management of staff incentive programs

• Assisting in the opening of new bars and refurbishment / rebranding of existing outlets.

• Agenda creation and minute taking and distribution.

• Daily ad hoc administrational duties