Emma Amal Alameddine
Merrylands,Nsw
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated receptionist with excellent experience in industry.
Overview
6
6
years of professional experience
Work History
Pre Delivery/Fleet Administrator
Parramatta Toyota
02.2024 - Current
- Managed all documentation for vehicle deliveries, including registration, insurance, and warranty paperwork, ensuring accuracy and compliance.
- Collaborated with sales, service, and logistics teams to ensure seamless vehicle preparation and delivery, contributing to increase in customer satisfaction.
- Monitored and maintained inventory of vehicles, overseeing the quality control process to ensure all vehicles met manufacturer and dealership standards.
- Resolved any issues related to vehicle defects, delays, or customer queries, enhancing overall operational efficiency.
- Ensured compliance with all legal and safety regulations before vehicles were handed over to customers.
- Partnered with transportation manager to provide oversight to route planning and bid package development...
- Conducted analysis of fleet operations and profitability to make recommendations for continuous improvement.
- Developed strong relationships with vendors to secure competitive pricing on parts and services, ultimately reducing operational costs.
Service Receptionist
Mercedes-Benz Parramatta
Parramatta
09.2022 - 02.2024
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Managing online booking system.
- Worked well in a team setting, providing support and guidance.
Receptionist
Sydney West Retina
09.2021 - 09.2022
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Romeos Supa IGA
04.2018 - 07.2021
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Higher School Certificate -
Australian International Academy
11.2019
Skills
- Recordkeeping strengths
- Inbound and Outbound Calling
- Professional telephone demeanor
- Service standard compliance
- Documentation management
- Customer service
- Attention to detail
Additional Information
REFERENCES:
Mercedes-Benz Service Manager
George Hicks
0418 264 187
Sydney West Retina
Karen (Manager)
0447 864 407
Timeline
Pre Delivery/Fleet Administrator
Parramatta Toyota
02.2024 - Current
Service Receptionist
Mercedes-Benz Parramatta
09.2022 - 02.2024
Receptionist
Sydney West Retina
09.2021 - 09.2022
Cashier
Romeos Supa IGA
04.2018 - 07.2021
Higher School Certificate -
Australian International Academy