EMMA (EM) STEWART

• Until recently, I operated as the sole communications team member in the absence of a manager or director, independently managing day-to-day communications across all platforms.
• Currently supporting the Communications Lead in developing and implementing a new Strategic Communications Plan aligned with organisational goals.
• Managing all digital content, including website updates, social media strategy and scheduling, and monthly EDMs to 8,000+ subscribers.
• Developing fortnightly content plans and creating engaging, on-brand graphics and copy for multi-channel digital campaigns.
• Writing public statements and media releases for publication and liaising with media outlets to coordinate coverage and responses.
• Monitoring and analysing media coverage to inform communications strategy and briefing managers and senior leadership on key developments.
• Collaborating with internal departments to produce content for Djirra News and other communications aimed at clients, stakeholders, and community.
• Providing project management support for major digital transformation projects, including a new Client Management System and organisational website.
• Contributing to fundraising communications in partnership with the Philanthropy team, including content for major campaigns such as EOFY.
• Reporting monthly and quarterly communications activity to the Director, Senior Executive Team, and Djirra Board.
• Actively participating in the 16 Days of Activism Working Group and the LGBTQI+SB Working Group (since October 2025), ensuring inclusive, community-informed messaging.

• Operated independently, often without managerial oversight, driving communications and policy tasks in a fast-paced, under-resourced environment.
• Supported the Policy and Communications teams with administrative assistance, research, and strategic copywriting.
• Collaborated with cross-functional teams to advance policy and communications initiatives.
• Drafted, edited, and proofread policy documents, media statements, and internal communications to ensure clarity and alignment with organisational goals.
• Prepared briefs for the OCEO and developed materials for stakeholder engagement, including presentations and reports for senior leaders.
• Managed internal and external data to support evidence-based policy development and reporting.
• Monitored media coverage to inform policy positions and communications strategies.
• Led and co-managed social media campaigns, including influencer outreach and content scheduling for 16 Days of ACTIVEism.
• Provided event management support, coordinating logistics and stakeholder engagement for key campaigns.
• Balanced multiple priorities with agility and resourcefulness amid shifting deadlines and limited guidance.
• Promoted to Acting Digital and Communications Officer role in February 2025.

• Created accurate product descriptions for stock across multiple brands.
• Crafted accurate and engaging content for weekly eDMs across multiple brands.
• Accurately managed product content across multiple websites.
• Proofread and edited brand collateral.
• Liaised with internal stakeholders, including the Photography, Marketing, Product and Merchandising departments.

• Delivered high quality service to customers across multiple channels (phone, email and live chat).
• Worked to daily targets to accurately resolve customer queries.
• Consistently praised by customers for providing prompt solutions.
• Promoted to the role of Copywriter in July 2023.

• Delivered exceptional customer service by providing expert product knowledge, personalised fitting, and styling advice to enhance client satisfaction and loyalty.
• Fostered a collaborative team environment by actively supporting Sales Consultants to meet and exceed their individual goals and targets.
• Took ownership of floor management, effectively coordinating staff to maintain smooth daily operations during peak periods.
• Executed daily visual merchandising to create an engaging and on-brand store experience that drove sales.
• Managed weekly banking procedures and store opening and closing responsibilities with accuracy and reliability.
• Played a key role in stock management, including assisting with stocktakes and daily inventory control to ensure optimal product availability.
• Supported operational efficiency by assisting with staff rosters, clock-card submissions, and team management tasks.
• Contributed to team development by assisting in the training and onboarding of new staff members.
• Recognised for consistently for exceeding monthly sales KPIs through dedication, product expertise, and outstanding customer engagement.

• Assisted with stock-take and stock organisation (Melbourne Stock Room).
• Measured and sorted garments for Etsy and social media listings (Melbourne Stock Room).
• Assisted with outgoing mail and deliveries.
• Provided customer service and vintage fashion styling advice. (2018 Melbourne Fair).
• Assisted with the pack down of the event (2018 Melbourne Fair).

Took time off to focus on family, health and personal study.

• Delivered critical after-hours executive support to investment bankers and EA teams across Melbourne and Sydney offices.
• Managed complex travel and accommodation bookings, coordinated meeting rooms, and ensured timely arrangements for late-night schedules.
• Organised nightly team dinners and provided logistical support to ensure smooth operations during extended work hours.
• Accurately processed individual expense reports, maintaining compliance with internal policies and tight turnaround times.
• Assisted with drafting meeting minutes and preparing professional-quality presentations under time-sensitive conditions.
• Supported graduate onboarding processes, ensuring new hires received timely information and administrative assistance.
• Performed data entry, digital archiving, and physical filing to support EA and banking staff with operational efficiency.

• Successfully operated as a high-performing office temp, consistently requested by top-tier companies for reliability, adaptability, and professionalism.
• Held diverse roles including Personal Assistant, Executive Assistant, Administration Officer, and Receptionist across multiple sectors.
• Supported executive teams and business operations at leading organizations such as NATA (science), Ingram Micro (technology), SACS Consulting (recruitment), Kodak (technology), HostPlus (superannuation), Hugo Personnel (recruitment), The Boston Consulting Group, and Calliden Insurance.
• Delivered seamless administrative support, calendar and inbox management, document preparation, and front-of-house coordination under tight deadlines and minimal supervision.
• Drafted, proofread, and edited reports; assisted in the preparation of board presentations; and recorded accurate meeting minutes to support executive decision-making.
• Proactively supported marketing and communications teams by offering my proofreading and editing skills, coordinating marketing collateral, assisting with EDMs and mailouts, and demonstrating flexibility and a collaborative mindset beyond core responsibilities.
• Adapted quickly to new environments, systems, and workflows while maintaining high service standards and confidentiality.

• Co-managed five high-profile client accounts, driving strategic PR initiatives within a boutique agency setting.
• Elevated media visibility for each client by crafting and executing targeted, results-oriented campaigns.
• Developed tailored PR strategies and communications calendars aligned with client goals and industry trends.
• Conducted regular client meetings to evaluate campaign performance and adjust tactics for maximum impact.
• Built and maintained strong relationships with key media contacts across national and trade publications.
• Orchestrated promotional events from concept to execution, coordinating with venues, suppliers, and vendors.
• Represented clients at gift fairs and industry events to enhance brand presence and foster customer engagement.

• Conducted market and social research interviews on topical issues that informed policy for government bodies and organisations.
• Delivered questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
• Recorded accurate respondent answers during interviews for future reference.
• Ensured compliance with ethical standards during all stages of the research process, maintaining a high level of integrity in study results.
• Achieved a near 100% phone conversion rate for outbound cold calls, resulting in a high volume of completed interviews.
• Exceeded personal interview KPIs consistently, contributing to team success in meeting weekly and monthly budgets.

• Supervised day-to-day operations within the MYER concession site to meet performance, quality and service expectations.
• Maintained a clean, safe, and organised environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Consistently achieved personal KPIs, contributing to the store's overall success.

Account Manager
September 2006 – April 2008

• Promoted to support the Victoria's highest-achieving Relationship Manager.
• Tasks included managing customer relations, coordinating internal loan administration and liaising with credit teams, settlements officers, suppliers, and third parties.

Settlements Officer
March 2006 – September 2006

• Assisted the Account and Relationship Managers by preparing and presenting legal and financial documents to clients.
• Conducted credit checks, licence and registration verifications, and industry registrations as part of the settlements process.
• Accurately entered data into systems and ensured timely release of funds to clients’ suppliers.
• Ensured all activities complied with relevant financial regulations and internal compliance policies.

Receptionist
November 2005 – March 2006

• Managed phone enquiries, mail coordination, office supplies, meeting room bookings, and event support.
• Assisted the team by preparing marketing materials and event supplies.
• Promoted in the Settlements position in March after proactively taking on Settlements responsibilities after 1 month into the role.

Awards & Recognition

• Nominated for Account Manager of the Year, 2007.
• Received multiple Excellence in Customer Service awards in 2006 & 2007.

• Delivered personalised style and product recommendations by actively listening to clients’ needs, driving customer satisfaction and repeat business.
• Leveraged consultative sales strategies to consistently exceed monthly sales KPIs and maximise conversion rates.
• Engaged walk-in customers with expert product knowledge and friendly service, turning foot traffic into loyal clientele.
• Cultivated long-term relationships through attentive follow-up, tailored service, and a commitment to exceeding expectations.
• Executed daily visual merchandising updates to maintain a polished, on-brand store presentation and boost product visibility.
• Managed store operations including daily cash handling, weekly bank deposits, and opening/closing procedures with accuracy and accountability.
• Supported inventory management through efficient stock takes, restocking, and loss prevention practices.
• Recognised for top-tier sales performance and consistently surpassing team goals.