Emma Forster
Churchill,VIC
Summary
Dedicated Customer Service Professional experienced in enhancing client interactions and optimizing office workflows. Delivered effective communication and support through attentive reception duties and proficient calendar management. Committed to fostering a positive environment that aligns with team objectives.
Overview
25
25
years of professional experience
Work History
Administration Receptionist
Countrywide Curtin's and blinds
Newborough, VIC
01.2026 - Current
- Greeted visitors and clients warmly to create a welcoming environment.
- Managed incoming calls and directed them to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for staff and customers promptly.
- Maintained organized filing systems for client information and company documents, enhancing retrieval efficiency.
- Processed incoming mail and packages, ensuring timely distribution to recipients.
- Provided administrative support such as photocopying, faxing, scanning, mailing, and other related tasks.
- Ensured office operations ran smoothly by assisting with various daily tasks. including ordering supplies and materials.
- Managed the organization of meetings to ensure effective communication and collaboration., conferences, travel arrangements and appointments.
- Collaborated with team members to streamline office procedures and workflows, fostering a more efficient work environment.
- Coordinated with outside vendors to ensure timely delivery of services or products.
- Monitored security systems to ensure safety of personnel within the building.
Cleaner
Self Employed
01.2019 - 03.2025
- Cleaning and disinfecting bathrooms, kitchens and other common areas
- Executed end of lease cleans, including windows, mirrors, carpets, and upholstery, to prepare properties for new tenants
- Coordinated client bookings to enhance scheduling efficiency and support seamless business operations
- Maintained cleanliness in residential and commercial spaces through thorough cleaning techniques.
- Managed inventory of cleaning supplies, ensuring availability for all tasks.
- Developed and implemented efficient cleaning schedules tailored to client needs.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Inspected completed work to ensure high standards of cleanliness were achieved consistently.
Business Development Manager
Phoenix Institute of Australia
01.2014 - 01.2018
- Guided students in choosing courses that aligned with their career aspirations.
- Supported sales and marketing efforts to boost brand awareness.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Designed and implemented marketing strategies to attract prospective students.
- Conducted assessments of business strengths and customer needs for improvement.
- Investigated business opportunities and assessed viable income streams for growth.
- Created detailed business proposals to attract new clients.
- Managed database of existing customers and prospective leads for outreach..
- Created and evaluated contracts to protect company interests.
- Provided mentorship and training to junior staff on business development practices.
- Researched target markets to gain insights into current and potential customer needs, informing strategic initiatives
Course Advisor
Ascet Institute of Technology
01.2009 - 01.2012
- Supported daily office functions to enhance productivity and efficiency.
- Managed enrollment procedures to facilitate student admission.
- Facilitated positive customer experiences by delivering timely support and solutions.
- Executed sales and marketing strategies to promote products.
- Guided students in selecting courses and planning career pathways at Ascet Institute.
- Responded promptly to emails from faculty members or parents regarding student progress or performance.
- Enrollments for education
- Sales and marketing
Portfolio Manager
Probe Group
01.2005 - 01.2009
- Performed various administrative tasks in an office environment.
- Provided assistance to customers by addressing their inquiries and concerns.
- Managed collections for delinquent accounts through effective communication strategies.
- Negotiated payment arrangements with clients to resolve outstanding debts.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Handled customer inquiries regarding billing disputes and account status promptly.
- Executed processing of incoming payments to maintain accurate accounts and ensure timely transactions. from customers according to established procedures.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Explained the consequences of non-payment in a professional manner.
Portfolio Manager
Probe Group
01.2002 - 01.2005
- Managed debt collection accounts to optimize recovery rates
- Oversaw multiple related assignments
- Created and maintained customer relationships to enhance satisfaction and retention
- Oversaw multiple related projects to ensure alignment with portfolio goals
- Oversaw debt collection accounts to maximize financial recovery efforts.
Education
Caulfield Secondary College
11.2002
Year 12 pass -
Caulfield Secondary College
Skills
- Microsoft Office
- Appointment scheduling
- Document preparation
- Office administration
- Administrative support
- Mail handling
- Expense reporting
- Workflow improvement
- Excellent customer service
- Customer service
- Verbal and written communication
- Time management
- Attention to detail
- Teamwork or independence
- Team collaboration
- Conflict resolution
- Problem solving
- Adaptability
- Reliable
- Tech-Savvy
- Reception area maintenance
References
References available upon request.
Timeline
Administration Receptionist
Countrywide Curtin's and blinds
01.2026 - Current
Cleaner
Self Employed
01.2019 - 03.2025
Business Development Manager
Phoenix Institute of Australia
01.2014 - 01.2018
Course Advisor
Ascet Institute of Technology
01.2009 - 01.2012
Portfolio Manager
Probe Group
01.2005 - 01.2009
Portfolio Manager
Probe Group
01.2002 - 01.2005
Year 12 pass -
Caulfield Secondary College
Caulfield Secondary College