Emma Hills
Howrah ,TAS
Summary
Proven track record in enhancing customer experiences and streamlining office operations at Old Kempton Distillery. Successfully managed market stalls, showcasing POS System Operations and Food Safety understanding. Hardworking team player with expertise in completing various tasks and offering staff support.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Old Kempton Distillery
11.2020 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Worked in the Cellar Door assisting customers
- Manage the weekly market stall at Salamanca
- Transitioning to Marking and Events assistant
Wait Staff Member
Whisk and Co
05.2016 - 04.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously.
- Acted as shift Manager when the owner was out.
- Trained new hires
- Operated cash register for cash, and credit card transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front of House Wait Staff Member
The Mill on Morrison
10.2015 - 12.2017
- Worked with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Provided timely and efficient service in a fast-paced environment.
- Worked well with the Front of House team to ensure event seamlessly.
- Assisted in training new hires.
Education
Certificate III - Hospitality
TasTAFE
Hobart, TAS2015
Skills
- Customer Service
- Office Administration
- Relationship Building
- Social Media Marketing
- Market Research
- Strong multitasking
Timeline
Administrative Assistant
Old Kempton Distillery
11.2020 - Current
Wait Staff Member
Whisk and Co
05.2016 - 04.2021
Front of House Wait Staff Member
The Mill on Morrison
10.2015 - 12.2017
Certificate III - Hospitality
TasTAFE
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