Emma Hodges
Aberfoyle Park,S.A
Summary
Dedicated and compassionate Enrolled Nurse (EN) with extensive career history in direct patient care, in fast-paced environments. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized, efficient, and always willing to go that extra mile to meet expectations.
Overview
18
18
years of professional experience
Work History
Enrolled Nurse Diploma
Royal Adelaide Hospital
01.2011 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Personal Care Worker
Life Care Reynella Lodge
01.2009 - 01.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided safe mobility support to help patients move around personal and public spaces.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
Information Desk/Reception
Adelaide Dental Hospital
01.2008 - 06.2008
- Coordinated appointments ensuring seamless scheduling for both clients and staff members.
- Contributed to an overall increase in customer satisfaction by consistently providing exemplary service and addressing client needs proactively.
- Collaborated with team members to improve overall work processes, resulting in smoother daily operations at the information desk.
- Provided backup support for administrative tasks during peak periods or staff absences, exemplifying teamwork and versatility within the role.
- Resolved customer issues promptly, demonstrating excellent problem-solving skills and commitment to service excellence.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Adviser
BigPond
01.2007 - 01.2008
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma - Enrolled Nursing
Celtic Training
Adelaide2011
Certificate III - Aged Care
Celtic Training
Adelaide2010
Skills
- Medication Administration
- Medication and IV administration
- Direct Patient Care
- Patient Assessment
- Clinical Documentation
- Patient Education
- Clinical judgment
- Complex Problem-Solving
- Managing deadlines
- High level of autonomy
- Critical Care Nursing
- Compassion and Empathy
Registration
Enrolled Nurse Diploma, Medication approved.
Registration number
NMW0001627807
Citizenshipstatus
Australian
References
- Rachel P, Nurse Unit Manager, Royal Adelaide Hospital, 0466151100, Mon-Tues
- Millie Compare, Nurse Unit Manager, Royal Adelaide Hospital, 0466151100, Wed-Friday
Timeline
Enrolled Nurse Diploma
Royal Adelaide Hospital
01.2011 - Current
Personal Care Worker
Life Care Reynella Lodge
01.2009 - 01.2011
Information Desk/Reception
Adelaide Dental Hospital
01.2008 - 06.2008
Customer Service Adviser
BigPond
01.2007 - 01.2008
Diploma - Enrolled Nursing
Celtic Training
Certificate III - Aged Care
Celtic Training
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