Summary
Overview
Work History
Education
Skills
Certification
Interests
References
Timeline
Generic

Emma Jane Goldsworthy

Sydney,NSW

Summary

Enthusiastic leader with a passion for continuous learning and knowledge expansion. Possess effective and concise professional communication skills, with a proven ability to meet time-constrained goals in fast-paced environments. Demonstrated history of fulfilling both head office and consumer needs, efficiently allocating and delegating daily tasks. Strong critical thinking skills facilitate proactive and efficient behaviour. Eager to take on additional responsibilities to maximize skills and knowledge at all times.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Manager

Chemist Warehouse
01.2024 - Current


  • Executed brand needs that are highly time sensitive.
  • Trained and coached new and present employees on store operations and new and upcoming methods that have been implemented.
  • Allocated tasks to relative team members to actively achieve daily and broader goals.
  • A leading member in addressing difficult situations regarding consumer satisfaction.
  • Ensured safety measures are executed on time and to compliance standards.
  • Efficient communication with head office members to address issues and tasks on time and to a high standard.
  • Completing daily tasks and allocating jobs to staff, communicated by brands and head office to ensure the store is compliant and up to date.
  • Utilising excel files to generate orders for various store uses.


Pharmacy Assistant

Chemist Warehouse
06.2019 - 01.2024
  • Ensured stock levels are maintained.
  • Aiding in consumer issues face to face and telephone communication.
  • Giving advice on various issues related to non medical and medical issues given the S3 certificate guidelines.
  • Meeting sales budgets during high sale periods, e.g Christmas budgets.
  • Dealing with a high volume of customers under intense time constraints.
  • Executing brand and head office merchandising needs based on delegated tasks in a timely fashion.
  • Ensuring the store is safe for customers and staff.
  • Serving customers using a POS system.
  • Executing online orders under strict time constraints.
  • Assisted pharmacists in providing customers with adequate information and care.

Order Fullfilment Assistant

DjMed
01.2018 - 06.2019
  • Ensured orders were picked and packed accurately and in a timely manner.
  • Answered incoming consumer telephone calls and directed them to appropriate team members.
  • Learnt and understood a vast range of products codes for accurate and precise product handling.
  • Reviewed website posts to aid in clarity and grammar.


Education

Master - Data Science

Macquarie University
Sydney, NSW
07.2025

Bachelor of Commerce - Finance

Macquarie University
Sydney, NSW
12.2022

Skills

    Consumer complaint resolution

    Visual Merchandising

    Meeting daily sales budgets

    Team training and development

    Developed excel skills

    Developed coding skills in Python & R

    Proficient in data science tools such as version control software, RStudio, VSCode and Jupyter Notebook

    Statistical data analysis

    Data Cleansing

    Communication skills

    Task Prioritisation

    Time Management

Certification

Pharmacy S3 Certificate

RSA - Responsible Service of Alcohol

Interests

Art

Travelling

Fragrance and Olfaction

Hiking 

Interior Design 

Sewing 


References

References given upon request.

Timeline

Retail Manager

Chemist Warehouse
01.2024 - Current

Pharmacy Assistant

Chemist Warehouse
06.2019 - 01.2024

Order Fullfilment Assistant

DjMed
01.2018 - 06.2019

Master - Data Science

Macquarie University

Bachelor of Commerce - Finance

Macquarie University

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Emma Jane Goldsworthy