EMMA JOHANNA SKINNER

• Operated and maintained photograph processing equipment and processed digital film into photographic hard copies
• Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers
• Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences
• Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals
• Received and processed face-to-face and online orders for photo prints and specialty items
• Completed daily checklists to maximize productivity of photo department operations
• Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality
• Assisted customers with design projects for completion in photo lab
• Kept front desk presentable, managing incoming calls and visitors with utmost professionalism
• Opened, sorted and distributed incoming mail and processed outgoing mail
• Maintained positive working relationship with fellow staff and management
• Packed and labeled merchandise to prepare for loading and shipment to customers
• Lifted materials of varied weights on regular basis
• Identified defective, incorrect or missing merchandise and promptly reported to supervisor
• Used tools, sprayers and cleaning solutions to disinfect work areas
• Learned roles of other departments to provide coverage and keep store operational
• Preserved appearance of store by arranging and replenishing displays and merchandise racks
• Operated cash register or POS system to receive payment by cash, check and credit card
• Processed refunds for worn, damaged and broken merchandise
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
• Monitored customer order process and addressed customer issues
• Prioritized and organized tasks to efficiently accomplish service goals.

• Setting up dressing rooms as customers shop to increase number of selections and make experience more enjoyable.
• Creating stunning displays to capture customer attention and increase sales.
• Pressed and folded items upon arrival in store to increase visual appeal.
• Dressed and accessorized mannequins to highlight featured clothing and accessories.
• Helped customers select attractive, figure-flattering items.
• Cleaned, closed and secured store at end of shift.
• Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Monitored customers for signs of security concerns and escalated issues to management.

Some of my duties within this job required

• Communication skills
• Good customer service
• Positive attitude
• Handling customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
• Greeted customers and responded to informational requests
• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
• Refilled and rotated items on shelves to maintain well-stocked inventory
• Processed customer payments quickly and returned exact change and receipts
• Scanned items and checked pricing on cash register for accuracy
• Kept check-out areas clean, organized and well-stocked to maintain attractive store
• Built and maintained productive relationships with employees
• Answered phone calls to assist customers with questions and orders.

I worked at Bushland Beach Child Care Centre for a previous employer for a few shifts on and off while pregnant

Goodstart have multiple centres across Townsville, giving me the opportunity to work within most centres over a 3 year period.

These are some of the duties I performed while working within the child care industry

• Identified signs of potential emotional or developmental concerns in children and brought them to parents or guardians attention
• Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
• Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
• Encouraged children to be understanding of and patient with others
• Assisted children in development of social, communication and problem-solving skills
• Used positive reinforcement and behavior modeling to instill discipline in children
• Organized and planned age-appropriate reading, crafts and music lessons
• Planned and implemented engaging activities to encourage creativity and expression
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
• Enforced rules to teach good manners and maintain safe environment
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
• Observed and monitored children to identify developmental strengths and target enrichment activities
• Employed positive guidance strategies to encourage children and improve behavior
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds
• Encouraged positive behaviors, including patience with teachers and fellow kids
• Read stories to children, facilitated discussions and tied books into learning opportunities
• Cared for children in institutional settings.