Emmalea Chivers
Brisbane,QLD
Summary
Dynamic professional with a proven track record at the Australian Securities and Investment Commission, excelling in legal research and compliance. Adept at problem-solving and stakeholder management, I enhance team performance through effective collaboration and training. Committed to delivering high-quality support services, I ensure efficient workflows and contribute to successful case outcomes.
Overview
4
4
years of professional experience
Work History
Enforcement Support Officer
Australian Securities and Investment Commission
11.2024 - Current
- Conducted legal research to support case preparation and documentation.
- Drafted and reviewed legal documents, ensuring compliance with regulations.
- Learned operational systems and tools to effectively contribute to daily tasks and responsibilities.
- Supported team in maintaining organised documentation and efficient workflow processes.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Collaborated with teams to manage open cases and suspects/witnesses to ensure for smooth investigations.
Business Services Assistant
Australian Securities and Investment Commission
11.2023 - 11.2024
- Assisted in managing daily administrative tasks to ensure efficient office operations.
- Coordinated scheduling and communication between departments to enhance workflow.
- Maintained and organized electronic filing systems for easy access to documents.
- Monitored inventory levels of office supplies, proactively ordering stock when necessary to avoid shortages.
- Handled confidential information professionally, ensuring compliance with relevant data protection regulations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated cross-departmental communication to streamline business processes.
- Facilitated meetings with stakeholders to discuss project updates and strategic objectives.
Assistant Store Manager
Dominos's Pizza
11.2021 - 07.2024
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, including stock replenishment and organization.
- Trained new employees on customer service protocols and operational procedures.
- Collaborated with team members to implement promotional activities and increase store traffic.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Associate
Cotton On Group
10.2022 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales strategies to effectively engage customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve sales targets through strategic merchandising and displays.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Handled inventory management tasks, including restocking shelves and conducting stock audits regularly.
- Resolved customer complaints professionally to maintain positive store reputation and customer loyalty.
Education
Bachelor in Criminology And Justice - Criminology
University of The Sunshine Coast
Petrie, QLD07-2025
Skills
- Problem-solving skills
- Multitasking Abilities
- Reliability
- Business processes
- Performance management
- Teamwork and collaboration
- Training and mentoring
- Support services
- Stakeholder management
- Leading team meetings
- Problem-solving
- Decisive Decision-making
Timeline
Enforcement Support Officer
Australian Securities and Investment Commission
11.2024 - Current
Business Services Assistant
Australian Securities and Investment Commission
11.2023 - 11.2024
Sales Associate
Cotton On Group
10.2022 - 10.2023
Assistant Store Manager
Dominos's Pizza
11.2021 - 07.2024
Bachelor in Criminology And Justice - Criminology
University of The Sunshine Coast
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