Emmalee OBrien
Newcastle,NSW
Summary
I consider myself a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager / Hotel Licensee
Royal Hotel Waratah
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations of the venue owners.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored a team of 25 people to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bar Attendant
Junction Inn Hotel
09.2017 - 11.2018
- Greeted customers and provided friendly, knowledgeable service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Built extensive skills within tab, keno and gaming.
McDonlads Crew Member
McDonalds
06.2015 - 09.2017
- Worked well with teammates and management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Certificate III - Nursing
Individual Support
Reach For Training02.2019
High School Diploma -
Francis Greenway High School
Beresfield, NSW12.2016
Skills
- Recruiting and Interviewing
- Rostering
- Staff Training
- Leadership Abilities
- Cost Reduction
- Performance Monitoring
- Customer Retention
- Social Media Management
- Regulatory Compliance
Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Advanced Licensee Training
- NSW Drivers Licence
References
Owner / Licensee - Junction Inn Hotel
Adam Wedmaier 0412 696 213
Previous Licensee - Royal Hotel
Cale Greer 04767 557 017
Owner - Royal Hotel
Geoff Jansen 0408 577 551
Timeline
Assistant Manager / Hotel Licensee
Royal Hotel Waratah
10.2018 - Current
Bar Attendant
Junction Inn Hotel
09.2017 - 11.2018
McDonlads Crew Member
McDonalds
06.2015 - 09.2017
Certificate III - Nursing
Individual Support
High School Diploma -
Francis Greenway High School
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