Emma Louise Johnson
Summary
High-performing professional with extensive experience managing complex contracts, teams and systems. Skilled in Compass Group programs, with a hands-on approach to analysis and business improvement. Strong understanding of commercial design and contract modelling with excellent troubleshooting skills. Expert team leadership, planning and organizational skills built during a successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
11
11
years of professional experience
Work History
Contract Compliance and Data Manager
Compass Group - ESS Support Services
01.2023 - Current
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Conducted thorough audits of existing databases, identifying areas for improvement and addressing discrepancies as needed.
- Spearheaded initiatives to automate repetitive tasks, freeing up staff time for more value-added activities.
- Provided expert guidance on regulatory compliance matters related to profit protection and commercial practices.
- Leveraged advanced analytics tools to extract meaningful insights from complex datasets, driving informed business decisions.
- Championed a culture of continuous improvement by delivering on Compass Group's Purpose initiatives and promoting new business technologies where appropriate.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Client Services Manager
Tallan Group
07.2022 - 01.2023
- Develop, coach & motivate the team of 12 to 15 staff to meet agreed objectives, lead & monitor this team to execute a high standard of service & process adherence across multiple client portfolios
- Build effective internal and external stakeholder relationships to ensure client and customer needs are met
- Provide detailed input into ongoing process & system improvement by implementing a continuous improvement culture
- Maintain quality control procedures at all stages throughout projects' lifecycles including risk identification and mitigation, as well as oversee and manage day-to-day team operations and developing a positive, effective, and efficient team culture.
Commercial Specialist/ Administration Manager
Compass Group - ESS Support Services
11.2018 - 07.2022
- Working as the primary connection between Commercial Manager and Site and Operations Managers for the daily requirements relating to the commercial aspects of approx
- 26 individual locations and facilities maintenance on the largest SANTOS GLNG project; contract expected in excess of $400+ million
- I facilitate training with site managers on the commercial requirements and improvements impacting their individual sites and the particulars to the contract modelling and end of month billing
- I further collate the commercial information from each site for submission and work closely with the clients commercial team to rectify concerns in order to negate excessive debtor days and ultimately timely payment of invoicing
- My steps taken from education of field managers to the submission of highly detailed and correct invoicing maintains the overall profitability of the project whilst tracking trends to further increase the individual success of the sites
- In 2021, I received the employee of the month on three occasions, employee of the quarter twice and was a finalist of the Compass Group annual awards in the category of Support Services Excellence Award.
Business Administration Manager
Compass Group - ESS Support Services
11.2014 - 01.2018
- Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
- Improved and streamlined administration procedures to better suit the environment and requirements of the organization
- Worked closely with the Project teams to develop plans and procedures that fall under the requirements of a large project exceeding 3400 residents and with a contract value exceeding $150+ million.
Operations Manager Support
Compass Group - ESS Support Services
08.2012 - 11.2014
- Implemented key planning strategies across 13 individual sites
- Ensured that profitability was maintained for the project individually and overall
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Years 1-12, Graduate Diploma -
Mathew Flinders Anglican College
Bachelor of Social Science (Psychology) -
Queensland University of Technology
Diploma of Business Administration -
New South Wales TAFE
Certificate IV Workplace Health and Safety (incomplete) -
Charles Darwin University
Apply First Aid and CPR -
St Johns First Aid
Certificate IV in Competitive Systems and Practices -
Think Perform
Safety Leadership & Environment Awareness, Leadership Essentials, People Management Essentials, Respectful Behaviours -
Compass Group Training
Skills
- Account Management
- Microsoft Office Programs
- Strategic Planning
- Operations Management
- Contract Management
- Business Administration
- Complex Problem-Solving
- Performance Management
References
- Michael McDonald, Compass Group General Manager, Cannon Hill, Brisbane, QLD, 0429 703 455
- Ivan Moodley, Compass Group Commercial Manager, Melbourne, VIC, 0439 227 345
- Jo Kirwan, Compass Group Senior Operations Coach, Leadership Academy, Brisbane, QLD, 0439 444 594
Timeline
Contract Compliance and Data Manager
Compass Group - ESS Support Services
01.2023 - Current
Client Services Manager
Tallan Group
07.2022 - 01.2023
Commercial Specialist/ Administration Manager
Compass Group - ESS Support Services
11.2018 - 07.2022
Business Administration Manager
Compass Group - ESS Support Services
11.2014 - 01.2018
Operations Manager Support
Compass Group - ESS Support Services
08.2012 - 11.2014
Years 1-12, Graduate Diploma -
Mathew Flinders Anglican College
Bachelor of Social Science (Psychology) -
Queensland University of Technology
Diploma of Business Administration -
New South Wales TAFE
Certificate IV Workplace Health and Safety (incomplete) -
Charles Darwin University
Apply First Aid and CPR -
St Johns First Aid
Certificate IV in Competitive Systems and Practices -
Think Perform
Safety Leadership & Environment Awareness, Leadership Essentials, People Management Essentials, Respectful Behaviours -
Compass Group Training
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