High-performing professional with extensive experience managing complex contracts, teams and systems. Skilled in Compass Group programs, with a hands-on approach to analysis and business improvement. Strong understanding of commercial design and contract modelling with excellent troubleshooting skills. Expert team leadership, planning and organizational skills built during a successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Smart and committed to staying up-to-date with new technologies and advancements.
Overview
11
11
years of professional experience
Work History
Contract Compliance and Data Manager
Compass Group - ESS Support Services
01.2023 - Current
Streamlined data management workflows for increased efficiency and reduced processing time.
Trained team members in best practices for data handling, improving overall productivity and data integrity.
Conducted thorough audits of existing databases, identifying areas for improvement and addressing discrepancies as needed.
Spearheaded initiatives to automate repetitive tasks, freeing up staff time for more value-added activities.
Provided expert guidance on regulatory compliance matters related to profit protection and commercial practices.
Leveraged advanced analytics tools to extract meaningful insights from complex datasets, driving informed business decisions.
Championed a culture of continuous improvement by delivering on Compass Group's Purpose initiatives and promoting new business technologies where appropriate.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Client Services Manager
Tallan Group
07.2022 - 01.2023
Develop, coach & motivate the team of 12 to 15 staff to meet agreed objectives, lead & monitor this team to execute a high standard of service & process adherence across multiple client portfolios
Build effective internal and external stakeholder relationships to ensure client and customer needs are met
Provide detailed input into ongoing process & system improvement by implementing a continuous improvement culture
Maintain quality control procedures at all stages throughout projects' lifecycles including risk identification and mitigation, as well as oversee and manage day-to-day team operations and developing a positive, effective, and efficient team culture.
Commercial Specialist/ Administration Manager
Compass Group - ESS Support Services
11.2018 - 07.2022
Working as the primary connection between Commercial Manager and Site and Operations Managers for the daily requirements relating to the commercial aspects of approx
26 individual locations and facilities maintenance on the largest SANTOS GLNG project; contract expected in excess of $400+ million
I facilitate training with site managers on the commercial requirements and improvements impacting their individual sites and the particulars to the contract modelling and end of month billing
I further collate the commercial information from each site for submission and work closely with the clients commercial team to rectify concerns in order to negate excessive debtor days and ultimately timely payment of invoicing
My steps taken from education of field managers to the submission of highly detailed and correct invoicing maintains the overall profitability of the project whilst tracking trends to further increase the individual success of the sites
In 2021, I received the employee of the month on three occasions, employee of the quarter twice and was a finalist of the Compass Group annual awards in the category of Support Services Excellence Award.
Business Administration Manager
Compass Group - ESS Support Services
11.2014 - 01.2018
Improved operational efficiency by streamlining business processes and implementing cost-saving measures.
Improved and streamlined administration procedures to better suit the environment and requirements of the organization
Worked closely with the Project teams to develop plans and procedures that fall under the requirements of a large project exceeding 3400 residents and with a contract value exceeding $150+ million.
Operations Manager Support
Compass Group - ESS Support Services
08.2012 - 11.2014
Implemented key planning strategies across 13 individual sites
Ensured that profitability was maintained for the project individually and overall
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Years 1-12, Graduate Diploma -
Mathew Flinders Anglican College
Bachelor of Social Science (Psychology) -
Queensland University of Technology
Diploma of Business Administration -
New South Wales TAFE
Certificate IV Workplace Health and Safety (incomplete) -
Charles Darwin University
Apply First Aid and CPR -
St Johns First Aid
Certificate IV in Competitive Systems and Practices -
FIFO Food Service Assistant at FIFO Compass Group – ESS Support Services WorldwideFIFO Food Service Assistant at FIFO Compass Group – ESS Support Services Worldwide
HCA (Head Camp Attendant) at Compass Group Canada / ESS Support Services WorldwideHCA (Head Camp Attendant) at Compass Group Canada / ESS Support Services Worldwide
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA