Emma Lucy Cheetham
Valentine,NSW
Summary
To combine my extensive experience in Community Services and Education, whilst utilising my strong organisational skills, adept communicaiton abilities, and demonstrated experience in fostering a positive and inclusive learning and support environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NDIS SUPPORT COORDINATOR
09.2019 - Current
- Leveraging my networking skills to effectively build and autonomously manage my own case load of 65 NDIS participants with various disabilities
- Establishing and nursing positive working relationships with external stakeholders within the industry to facilitate effective collaboration, enhance service delivery and maintain overall client satisfaction
- Collaborating with clients, their families, and various service providers to ensure that the comprehensive support of participants unique needs and preferences are acknowledged and implemented within each individual’s NDIS plan
- Familiarizing myself with navigating the NDIS framework, promoting the rights and independence of all people living with disability and encouraging capacity building through facilitating access to a wide range of services and resources
- Assisting participants to understand and implement their NDIS plans whilst empowering clients to lead better quality lives, building capacity and resilience
- Ensuring all billable and case note expectations were accurately adhered to with minimal errors, maintaining consistency with achieving target KPI’s
- Documenting 100% of reportable incidents within 24 hours and escalating to management, as required
- Ensuring CRM and client data bases are kept up to date
- Facilitating service delivery in line with NDIS Quality and Safeguards Commission and NDIS Code of Conduct.
NDIS CASE WORKER – HUNTER CARE GROUP
04.2018 - 09.2019
- Consistently demonstrated exemplary composure in maintaining high case load numbers
- Prioritizing tasks effectively, and exhibiting efficiency and strong time management skills
- Ensuring feedback and complaints are actioned within a timely manner, as per internal policies and procedures
- Continuously reviewing and monitoring KPI dashboard, ensuring each category met 98%
- Maintained appropriate communication with participants, their stakeholders including family members, service providers, health professionals, advocates and government agencies
- Successfully leading a team of 150+ support workers to ensure high quality service provision for clients, facilitating staffing arrangements, rostering and shift schedules.
SCHOOL LEARNING SUPPORT OFFICER – NSW DEPARTMENT OF EDUCATION
04.2016 - 04.2018
- Demonstrated excellence in providing tailored assistance to students in both primary and secondary ED/BD, mainstream and SSP classes throughout the Newcastle and Hunter areas
- Fostered a positive and inclusive learning environment, with individual and group educational support strategies to target specific learning needs
- Develop and implement anti-bullying initiatives with particular reference to cyber bullying and safe social networking
- Proven effective communication with teachers to implement behaviour management and individual learning plans, ensuring the academic success of diverse student populations
- Utilizing strong communication skills to liaise between students, parents, and staff members, facilitating productive partnerships and addressing concerns promptly
- Demonstrated proficiency in educational technologies to enhance instructional delivery and student engagement
- Displaying strong commitment to promoting student well-being and academic growth and dedicating myself to contributing to the success of both students and the wider school community
- Administration of prescribed medications.
Education
Certificate III - Children's Services
TAFE, NSW
Newcastle, NSW04.2009
Skills
Communication, problem-solving, and adaptability skills, alongside strong attention to detail and organizational abilities
Leadership
Certification
- NDIS WORKER SCREENING CHECK - 78689258
- NSW WORKING WITH CHILDREN CHECK - WWC0057681E
- NDIS WORKER ORIENTATION MODULE – ‘Quality, safety and You’
- CERTIFICSTE III CHILDREN’S SERVICES – TAFE 2009
- COVID - 19 VACCINATION CERTIFICATE
- FULL NSW DRIVERS LICENCE AND COMPREHENSIVELY INSURED VEHICLE
- YOUTH MENTAL HEALTH FIRST AID
- PROVIDE FIRST AID
- CRIMINAL HISTORY CHECK CERTIFICATE
- ANAPHYLAXIS E-LEARNING AND EMERGENCY CARE (DET TRAINING MODULE)
- ADMINISTRATION OF PRESCRIBED MEDICATIONS (DET TRAINING MODULE)
- CHILD PROTECTION (DET TRAINING MODULE)
References
PROFESSIONAL AND PERSONAL REFERENCES CAN BE PROVIDED UPON REQUEST
Timeline
NDIS SUPPORT COORDINATOR
09.2019 - Current
NDIS CASE WORKER – HUNTER CARE GROUP
04.2018 - 09.2019
SCHOOL LEARNING SUPPORT OFFICER – NSW DEPARTMENT OF EDUCATION
04.2016 - 04.2018
Certificate III - Children's Services
TAFE, NSW
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