Emmalyne Bacon
Katandra West,VIC
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Gv Hotel. Proven ability to multitask and handle difficult customers while maintaining a clean and welcoming environment. Strong communicator and team player, dedicated to enhancing client satisfaction and fostering positive relationships. Skilled in cash handling and inventory management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Tender
Gv Hotel
Shepparton, VIC
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Support Worker
Lakeview Support Services
Shepparton, VIC
03.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Assistant Manager
Funplanet
Shepparton, VIC
10.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Crew Member
McDonald's
Shepparton
01.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Gv Charcoal Chicken
Shepparton, VIC
07.2020 - 02.2021
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
SEDA College
Shepparton, VIC10.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Handling difficult customers
Certification
Employee working with children check
Current Victoria drivers license
Responsible service of alcohol certificate (RSA)
Food safety certificate
Timeline
Bar Tender
Gv Hotel
10.2024 - Current
Support Worker
Lakeview Support Services
03.2022 - Current
Assistant Manager
Funplanet
10.2021 - 03.2022
Crew Member
Gv Charcoal Chicken
07.2020 - 02.2021
Crew Member
McDonald's
01.2020 - 06.2021
SEDA College