Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Modupe Sogbaike

Benin City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Officer

Torana Care Australia
02.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Accountant

Jaclason High School
06.2019 - 01.2023
  • Managed accounts receivable and payable, ensuring timely and accurate processing of payments and invoices
  • Developed and maintained strong customer relationships, addressing inquiries and concerns promptly and professionally
  • Streamlined accounting processes and implemented efficient systems, resulting in increased productivity and accuracy
  • Prepared detailed financial reports and analyses for senior management, supporting strategic decision-making.

Account officer

Delta State Polytechnic
03.2015 - 05.2019
  • Ensuring timely and accurate processing of student transactions and excellent customer service
  • Developed and implemented strategies to attract new students and increase revenue
  • Provided financial guidance and support to clients, analyzing their financial needs and recommending appropriate solutions
  • Collaborated with cross-functional teams to develop strategies to improve service delivery
  • General office and administrative duties such as email management and filing, Manage employee expenses and approvals, mail collection
  • Reconciliation of accounts payable and receivable.

Office Assistant

Ministry of Higher Education
04.2014 - 03.2015
  • Assisted with daily administrative tasks, including filing, data entry, and scheduling appointments
  • Managed office inventory and supplies, ensuring efficient operations and cost control
  • Provided exceptional customer service and handled inquiries and complaints in a professional manner
  • Supported team members in organizing events, preparing documents, and coordinating meetings
  • Recording, compiling, and distributing the minutes of meetings.

01.2009 - 01.2014
  • Associate of the Institute of Chartered Accountants, Nigeria.

Education

BSc. Accounting -

University of Benin

Skills

  • Office Administration
  • Customer Support
  • Complaint Handling
  • Data Entry
  • Inbound Call Management
  • Records Maintenance
  • Payment Processing
  • Call Documentation
  • Account Management
  • Problem-solving abilities
  • Microsoft Excel
  • Customer Relationship Management (CRM)

Additional Information

Associate of the Institute of Chartered Accountants, Nigeria., Benin City, Edo state, 2014.

Timeline

Customer Service Officer

Torana Care Australia
02.2023 - 03.2024

Accountant

Jaclason High School
06.2019 - 01.2023

Account officer

Delta State Polytechnic
03.2015 - 05.2019

Office Assistant

Ministry of Higher Education
04.2014 - 03.2015

01.2009 - 01.2014

BSc. Accounting -

University of Benin

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Modupe Sogbaike