Emmanuel Gilbert
Kahibah
Summary
Dynamic Account Manager with a proven track record at Thryv, excelling in relationship building and upselling strategies. Achieved significant revenue growth by leveraging CRM tools and effective pipeline management. Adept at problem resolution and client development, consistently exceeding sales targets while fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Account Manager
Thryv
Newcastle
09.2024 - Current
- Resolved customer complaints in a timely manner.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- De-escalated customer interactions by providing alternative solutions to issues.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed client data and identified opportunities for growth.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Conducted market research to identify potential customers.
- Generated leads through cold calling activities.
Account Manager / Sales Representative
Aviassist
Newcastle
01.2024 - Current
- Managing and growing a portfolio of key client accounts within the drone training and consulting sector, driving business growth and client retention.
- Identified and secured new business opportunities through targeted sales strategies and relationship-building within the aviation industry.
- Delivered consultative sales pitches to clients, presenting customised training and consulting solutions based on their operational needs.
- Negotiated contracts and service agreements, ensuring profitability while maintaining strong client relationships.
- Achieved or exceeded monthly and quarterly sales targets through effective pipeline management and closing sales deals.
- Role involves acting as a primary point of contact for clients, providing post-sale support and addressing any service issues or training inquiries.
- This also included collaborating with technical teams to ensure the successful delivery of drone training programs, certifications, and consulting services to clients.
Business Account Manager
Telstra Business
Newcastle
01.2023 - 01.2024
- Leading business accounts across the Newcastle, Central Coast and Hunter region including sourcing, developing, and converting leads.
- Key accounts focused on small and medium-sized companies across multiple industries.
- Responsible for identifying opportunities for upselling or cross-selling telecommunications products and services.
- Role also involved keeping up with the industry trends and developments and proactively suggesting solutions that can help clients to optimize their telecommunications infrastructure and improve their business operations.
National Account Executive
Citygreen
Newcastle
01.2020 - 01.2023
- Leading management of national sales accounts across Australia including sourcing, developing, and converting leads.
- Developed trusted advisor relationship with key accounts, customer's stakeholders, and executive sponsors to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Met annual sales target of $1.5 million worth of projects including finding ten qualified leads each week.
- Lead client meetings, negotiations, and product demonstrations both face to face and online nationwide as well as preparing relevant documents (including proposals, contracts, and invoices) and maintaining the CRM database.
Project Sales Assistant
PRDnationwide Real Estate
Newcastle
01.2019 - 01.2020
- Responsibility for lead generation through strong customer service including prospecting, follow up and cold calling.
- Buyer, develop and vendor management with range of stakeholders.
- Embedding marketing strategies, delivering sales presentations, hosting open house/displays and door-to-door engagement.
- In addition, undertaking data analysis, CRM management, coordinating events and providing quality real estate market advice.
- Role removed as part of business downsizing during COVID-19 pandemic.
Sales Assistant
David Jones
Newcastle
01.2018 - 01.2019
- Providing excellent customer service including tailoring solutions to meet individual client needs through development of strong rapport.
- Achieving daily, monthly and yearly sales targets including personal KPIs.
- Managing customer enquiries and sales requests including conflict resolution.
- Training of new employees to ensure delivery of quality customer service.
Communications Coordinator
Downer Group
Newcastle
01.2018 - 12.2018
- Stakeholder engagement with key business and homeowners regarding the Newcastle Light Rail Project, management of event logistics for Revitalising Newcastle weekly street team events and general communications team assistance.
- 12 month contract
Sales and Service Representative
RBC Bank
Roberval
01.2017 - 12.2017
- Working with clients to develop individualised financial solutions to meet their banking needs.
- Managing client enquiries including sales of new products and problem-solving during complaints.
Various Sales, Customer Service and Event Roles
01.2014 - 12.2017
- More information on request
Education
Certificate of Registration - Real Estate
Real Estate Training Solutions
01.2019
Bachelor of Business - Marketing
University of Quebec
Canada01.2015
Skills
- Relationship Building
- CRM software
- Upselling strategies
- Pipeline management
- Sales cycle management
- Lead development
- Sales force training
- Forecasting
- Cross-selling
- Client development
- Marketing Strategies
- Customer Service Strategies
- Time Management
- Organizational Skills
- Stakeholder Engagement
- Bilingual Communication
- Problem Resolution
- Computer Skills
References
Available on request
Personal Information
Date of Birth: 10/27/88
Additional Qualifications
- Salesforce certification
- NSW Drivers Licence
Affiliations
- Gym
- Ice-Hockey
- Basketball
- Golf
- Cooking
- Real estate
- Travel
- Personal Development
- Video Game
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Limited
Timeline
Account Manager
Thryv
09.2024 - Current
Account Manager / Sales Representative
Aviassist
01.2024 - Current
Business Account Manager
Telstra Business
01.2023 - 01.2024
National Account Executive
Citygreen
01.2020 - 01.2023
Project Sales Assistant
PRDnationwide Real Estate
01.2019 - 01.2020
Sales Assistant
David Jones
01.2018 - 01.2019
Communications Coordinator
Downer Group
01.2018 - 12.2018
Sales and Service Representative
RBC Bank
01.2017 - 12.2017
Various Sales, Customer Service and Event Roles
01.2014 - 12.2017
Certificate of Registration - Real Estate
Real Estate Training Solutions
Bachelor of Business - Marketing
University of Quebec
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