Emmanuel Kigen Laktabai

Provide continuous support of production database services to ensure the highest standards of availability, resilience, integrity, and performance required by the Sacco’s business systems.

• Implement hot & cold backup schedules.
• Implement, install, configure, and upgrade databases and applications in line with the Sacco processes, guidelines and strategy.
• Ensure adequate backup and recovery strategies and systems are in place and reviewed regularly.
• Implements hot & cold backup schedules.
• Managed software media, licenses, and documentation.
• Implement and maintain database security and access control.
• Performing database and application tuning and monitoring.
• Evaluated new technologies for applications and Sacco-related databases to assess potential integration into existing Sacco business environment.
• Provide first line technical support in resolution of application and database technical issues raised by users and log the same in the helpdesk.
• Assist in Maintaining oversight and custody of the Sacco’s in-house and remote data center and all network and related hardware assets.
• Interfacing with relevant business partners on information management matters and system support and maintenance.
• Assist in timely preparation of ICT reports to the management and the board.
• Implemented and maintained database security measures and access controls to safeguard sensitive information.
• Evaluate new technologies in applications and Sacco related databases and their potential application to the existing Sacco business environment.
• Managed software media, licenses, and documentation to ensure compliance and accessibility.
• Responsible for patch management and version control.
• Managed patch management and version control..
• Ensure compliance with and adherence to the statutory requirements concerning information management such as audit, risk management, copyright, and freedom of information.
• Successfully upgraded the database system into a high availability environment
• Successfully upgraded the database to a newer version

• Database Installation, maintenance, diagnosis and recovery
• Took ownership of technical issues and collaborated with relevant teams to resolve advanced issues.
• Resolving escalated customer complaints without the need for team lead intervention
• Oversee and follow-up on open customer issues.
• Oversaw and followed up on open customer issues, ensuring timely resolutions and maintaining communication with clients.
• Developed customer relationships through professional, dependable, and accurate interactions, enhancing customer satisfaction.
• Delivered company products and licenses to customers during scheduled visits.
• Deliver company products and licenses to customers.
• Being flexible and available to respond to critical customer issues outside business hours.
• Managed to close the tickets in compliance with the SLA.

• MSetting up and maintaining of hardware and software for MNK’s Point of Sale (POS) System
• Trained staff on efficient operation of the POS system.
• Managed, maintained, and repaired computers and IT equipment to ensure operational efficiency.
• Generated and analyzed weekly sales reports to inform decision-making and strategy.
• Generating and analyzing weekly sales reports
• Addressed changes in inventory and pricing with MNK partners including Chandarana Foodplus to synchronize databases effectively.
• Addressing changes in inventory and pricing with MNK partners including Chandarana Foodplus to ensure synchronization of databases.
• Managed to introduce Point of Sale system

• ICT Trainee in various government departments including Kibera Law Courts and Ministry of Lands. Duties included.
• Delivered computer end-user support to enhance user experience and resolve technical issues
• Maintained and repaired ICT equipment to ensure operational efficiency and reliability
• Performed clerical tasks in support of document management with title deeds including record transcription and validation.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.

• Coordinated school launches for DLP program, ensuring successful implementation and engagement.
• Followed up on DLP training for teachers, enhancing capacity building and support.
• Inspected and processed delivery of computers to ensure quality for primary schools in Trans-Nzoia County.

• Developed front-end interface for HR application to manage employee information
• Tested software applications for M-Akiba and Tala, ensuring functionality and user experience.
• Assisted with case documentation and filing procedures, ensuring compliance with legal standards.
• Conducted research on land ownership disputes, supporting attorneys in case preparation.
• Organized court schedules and meetings, enhancing operational efficiency within the office.

• Conducted E-readiness assessment to evaluate digital infrastructure across Trans-Nzoia County
• Advised public primary school head teachers on computer room design and setup to enhance learning environment and simplify hardware maintenance for tablets, laptops, and content access points
• Conducted thorough inspections of ICT products, ensuring compliance with quality standards and specifications.
• Collaborated with production teams to identify areas for process improvement and enhance product reliability.
• Developed and implemented inspection protocols to optimize efficiency and accuracy in quality assessments.

• Assisted end-users with computer issues
• Configured systems including Mobile Satellite and LiveU to ensure optimal functionality
• Monitored network performance and identified issues
• Providing computer end-user support

• Delivered ICT support to various companies within Ramco Group of Companies
• Configured Voice Over Internet Protocol (VOIP) systems and wireless access points to enhance connectivity
• Maintained, repaired, and upgraded ICT equipment to ensure optimal performance

• Delivered computer end-user support to resolve technical issues efficiently
• Provided basic network support by troubleshooting connectivity issues and assisting users with device setups. and device configuration
• Maintaining and repairing ICT equipment