Emmanuel Koroma
Launceston,TAS
Summary
Proven customer service expert with a track record of enhancing the shopping experience at IGA Supermarket. Leveraged product knowledge and empathy to resolve customer inquiries, boosting satisfaction. Skilled in inventory management and team training, demonstrating reliability and strong problem-solving abilities. Achieved significant improvements in sales floor efficiency and team cohesion.
Overview
2
2
years of professional experience
Work History
Retail Worker
IGA Supermarket
04.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
High School Diploma -
St Patrick's College
Launceston, TAS12-2024
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Product knowledge expertise
- Problem-solving
- Time management
- Conflict resolution techniques
- Adaptable and flexible
Accomplishments
- Oversaw the school's under 13's and 15's boys basketball program.
- Made year 7s coach, St Patrick's College
- Senior 3rds Boys Gold Basketball Team, St Patrick's College
- Senior 2nds Boys Golds Basketball Team, St Patrick's College
-Achieved 15 wins: 6 losses record in 2024
- Entered NBA Basketball School Australia
- Obtained High School Diploma
- Completed Unit of Music Technologies, University of Tasmania
- Completed Unit of Computer Sciences', University of Tasmania
Languages
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Playing Sports
- Designing and Printing 3D Models
- Strategy Games
- Photography
- Gym Workouts
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- App Development
- Coding and Programming
- Design and Build Websites
Timeline
Retail Worker
IGA Supermarket
04.2023 - Current
High School Diploma -
St Patrick's College
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