Emmanuel Marin
Burnside Heights
Summary
I am an experienced customer service representative, who has worked in medical, hospitality and office environments. Throughout I have been able to provide an excellent level of friendly service to a diverse range of clients and have proved to be a reliable and self-motivated employee, with the communication skills required to work as a constructive team member, and the initiative needed to accept responsibility and work independently.
Overview
15
15
years of professional experience
Work History
Medical Administrator
National Institute of Integrative Medicine
08.2024 - Current
- Day to day reception opening and closing procedures.
- Provide courteous, efficient and person-centred support to all clients.
- Process all customer transactions efficiently and accurately including account billing, Medicare, HI Caps etc.
- Undertake appointment scheduling, cancellation processes and booking confirmations.
- Answer all incoming phone calls and redirect appropriately.
- Effective maintenance of client records and relevant notations on records.
- Adhere to opening and closing procedures.
- Knowledge of relevant services, products and clinician specialities.
- Audit and maintain clinician consulting rooms daily including stationary, medical supplies and linen, as required.
- Undertake banking and postal duties, as required.
- Complete all file transfers, pathology downloads and fax requests including chasing pathology results prior to consultations for the clinicians.
- Ensure all Best Practice messages and Clinic inbox are attended to.
- Ability to multi-task, work on own initiative, and within a team environment.
Hotel Concierge
Next hotel Melbourne – Curio Collection by Hilton
05.2021 - 08.2024
- Day to day reception opening and closing procedures.
- Handling all phone guest enquiries and making reservations for (Tours, restaurants, events and transport transfer).
- Providing directions, maps, and recommendations for local attractions, sites, and events.
- Assisting guests with knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Welcoming and greeting guest on arrivals. Assisting with guest luggage or parking enquires.
- General clerical tasks, including data entry, electronic and manual filing.
- Helping allocate and manage confidential and personal guest details at a professional level.
- Sorting and distributing incoming email and preparing outgoing email.
- Managing team by daily tasks.
- Responding to complaints and find the appropriate solution.
- Use of computer programs: Microsoft Office – Word & Excel and hotel software OnQ.
- Dealing with guest requests and inquiries. Providing them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Maintaining workplace is clean and organised.
Freight Handler
Courier Please
11.2020 - 01.2021
- Loading and moving freight between delivery and storage areas.
- Scanning and documenting information.
- Working in a team environment.
- Communicating with client's delivery teams.
- Marking and identifying items with appropriate descriptions.
- Using Boards and pallets to stock freight at specifies localities.
- Using protective devices to prevent damage from transported freight.
- Adhering to weight guidelines.
- Using slings and hooks to stabilize and guide airborne freight.
- Maintaining records of units handled including records of location and condition.
- Performing safety checks – adhering to safety regulations.
Customer Representative and Car Park Site Officer
Cabrini Care Park
11.2018 - 01.2021
- Day to day reception opening and closing procedures.
- Handling all phone enquiries.
- Meeting and greeting Cabrini staff, patients and family members with customer service.
- General clerical tasks, including data entry, electronic and manual filing.
- Helping allocate and manage confidential and personal client details at a professional level.
- Assisting to doctors and nursing staff with Cabrini Day to day reception opening and closing procedures.
- Handling all phone guest enquiries and making reservations for (Tours, restaurants, events and transport transfer).
- Providing directions, maps, and recommendations for local attractions, sites, and events.
- Assisting guests with knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Welcoming and greeting guest on arrivals. Assisting with guest luggage or parking enquires.
- General clerical tasks, including data entry, electronic and manual filing.
- Helping allocate and manage confidential and personal guest details at a professional level.
- Sorting and distributing incoming email and preparing outgoing email.
- Managing team by daily tasks.
- Responding to complaints and find the appropriate solution.
- Use of computer programs: Microsoft Office – Word & Excel and hotel software OnQ, Ipark.
- Dealing with guest requests and inquiries. Providing them with personalized solutions by suggesting activities and facilities provided by the hotel.
- Maintaining workplace is clean and organised.
- Start-up applications, ticketing and billing enquiries and creating staff car park files.
- Sorting and distributing incoming mail and preparing outgoing mail.
- Monitoring car park security and safety.
- Reporting ticketing sales.
- Daily Maintenance of car park.
- Daily Handover with Manger.
Customer Representative / Car Park Assistant
Victoria Gardens Shopping Centre
01.2013 - 11.2018
- Day to day reception opening and closing procedures.
- Handling all phone enquiries.
- Meeting and greeting Clients.
- Customer Service.
- General clerical tasks, including data entry, electronic and manual filing.
- Helping allocate and manage confidential and personal client details at a professional level.
- Sorting and distributing incoming mail and preparing outgoing mail.
- Use of computer programs: Microsoft Office – Word & Excel.
- Monitoring car park security and safety.
- Reporting ticketing sales.
- Daily Maintenance of car park
- Daily handover.
Concierge / Porter Supervisor
Swanston Hotel – Grand Mercure
01.2010 - 01.2012
- Administration/Reception Duties.
- Provide pre-operative instructions to patients and explain what to expect in recovery rooms. Also provide post-operative instructions for after the surgery.
- Monitor incoming client information from various sources and ensure that all information in scanned and entered into client's file.
- Ascertain that all forms and clearance documents are present, complete and accurate.
- Interact with clients to facilitate accurate flow of information.
- Obtain necessary documents and authorizations for payments for hotel stay.
- Assisting with luggage to and from hotel rooms.
- Answering queries about the company and making reservations.
- Arrange necessary transportation and booking tickets.
- Taking messages
- Communicating with clients and assisting with tourism information.
- Adhering to safety and security situations.
- Training hotel staff in hotel protocols, guest registration and other front house duties.
- Assisting the general manager with management tasks – employee work schedules.
- Delegating tasks to employees.
Education
Certificate -
RSA (Responsible Service of Alcohol Program)
06.2025
Degree - Architecture
Deakin University
06-2016
Advanced Diploma - Building Design (Architecture)
Victoria University
01.2015
Diploma - Building
Victoria University
01.2005
Victorian Certificate of Education - Year12
Caroline Chisholm Catholic College
Skills
- Lateral thinker with effective problem-solving abilities
- Worked efficiently in high-pressure and stressful situations
- Consistently worked as a constructive and positive team member
- Self-motivated and skilled in working independently
- Prioritised work to meet deadlines
- Adaptable and able to learn new skills and processes quickly
- Well organised, reliable and punctual
- Strong work ethic and trustworthy
- Supervising staff members
- Training staff members
- Speak fluent Spanish
- Medical billing management
- Resource allocation optimization
- Patient confidentiality maintenance
- Conflict resolution strategies
- Time management
- Office administration
- Attention to detail focus
- Healthcare compliance
- Organizational skills development
- Medical office software proficiency
- Problem-solving capacity
- Teamwork and collaboration aptitude
- Interpersonal skills improvement
- Clinic administration
- Records management
- Medical terminology expertise
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Gym Workouts
- Mindfulness Practices
- Playing Sports
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Historical Exploration
- Hiking
- Reading
Timeline
Medical Administrator
National Institute of Integrative Medicine
08.2024 - Current
Hotel Concierge
Next hotel Melbourne – Curio Collection by Hilton
05.2021 - 08.2024
Freight Handler
Courier Please
11.2020 - 01.2021
Customer Representative and Car Park Site Officer
Cabrini Care Park
11.2018 - 01.2021
Customer Representative / Car Park Assistant
Victoria Gardens Shopping Centre
01.2013 - 11.2018
Concierge / Porter Supervisor
Swanston Hotel – Grand Mercure
01.2010 - 01.2012
Advanced Diploma - Building Design (Architecture)
Victoria University
Diploma - Building
Victoria University
Certificate -
RSA (Responsible Service of Alcohol Program)
Degree - Architecture
Deakin University
Victorian Certificate of Education - Year12
Caroline Chisholm Catholic College
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