Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel moreno

Caulfield North,VIC

Summary

Driven and career-focused individual with a keen ability to identify and address people's needs through effective solutions. Committed to achieving goals with a strong sense of responsibility and an accurate understanding of industry trends. Proactive in anticipating situations by analyzing future possibilities and leveraging past experiences for continuous growth. Passionate about excelling in the field and dedicated to assisting others in their professional development.

Overview

5
5
years of professional experience

Work History

Cook

Compass Group
12.2022 - 08.2024
  • Responsible for the breakfast service at the Holiday Inn Express in Southbank
  • High volume of guests every morning demanded full concentration and working under pressure assuring the service followed the company standards
  • Encouraging the whole team to follow the food safety procedures and constantly monitoring the wellbeing of each team member so the service delivered was as high as possible
  • We achieved in 2 years a higher score for the breakfast service taking it from 50% to nearly 90%
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Staffing Coordinator

Food & Desire
01.2022 - 11.2022
  • Responsible for the recruitment and onboarding process of the entire BOH team
  • Rostering a high volume of workers; 80-100 per week
  • Promoting health and happiness across the team
  • Establishing efficient ways to communicate with team members and helping them to develop their skills
  • Creating initiatives to retain staff by focusing on their reliability given the high turnovers
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.

2IC Supervisor, Blakeaway Operations

Blake's Feast
12.2019 - 01.2022
  • Responsible for assisting in the efficient running of Blakeaway meal packaging operations
  • Assisting clients with their queries and rectifying any issues that may arise
  • Provide resolutions to client requests, concerns, or complaints by liaising with and managing other Blake’s staff
  • Check quality of work conducted by the team, ensuring consistency and excellent presentation of product
  • Assist with induction and training for new employees into Blakeaway operations
  • Make recommendations to streamline processes in order to improve quality, efficiency, and cost effectiveness to the supervisor
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

Customer Service Diploma -

Greystone College
Vancouver, Canada
08.2018

Hotel Management Diploma -

Universidad Siglo 21
Cordoba, Argentina
12.2016

Skills

  • Customer Service
  • Cooking
  • Food handling
  • Strong attention to safe food handling procedures
  • Hospitality service expertise
  • Staff Scheduling
  • New Hire Onboarding
  • Staff Coordination
  • Strong Organization

Timeline

Cook

Compass Group
12.2022 - 08.2024

Staffing Coordinator

Food & Desire
01.2022 - 11.2022

2IC Supervisor, Blakeaway Operations

Blake's Feast
12.2019 - 01.2022

Customer Service Diploma -

Greystone College

Hotel Management Diploma -

Universidad Siglo 21

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Emmanuel moreno