Emmanuel Mugabo
Brisbane,QLD
Summary
Driven professional with proven expertise in reception management and exceptional customer support, honed at Call Assist and Creffield Medical Group. Excelled in multi-line phone operation and maintaining a welcoming reception area, significantly enhancing client satisfaction. Skilled in efficiently resolving inquiries, demonstrating both strong organizational abilities and a commitment to positive client experiences.
Overview
7
7
years of professional experience
Work History
Radiographer Assistant / Part Time
NHS - National Health Service
Colchester, Essex
01.2023 - 05.2024
- Consistently followed infection control protocols to maintain a sanitary work environment for both patients and staff members alike
- Collaborated with the radiographer to position patients correctly for optimal image quality and minimal radiation exposure.
- Demonstrated adaptability by assisting with various types of diagnostic imaging procedures, including X-rays, CT scans, and MRIs.
- Supported accurate diagnosis by helping radiographers obtain clear images through proper positioning techniques and immobilization devices when needed.
Receptionist Administrator
Creffield Medical Group
Colchester, Essex
05.2021 - 05.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Call Center Representative
Call Assist
Colchester, Essex
02.2017 - 05.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
Diploma - Radiographer
City University of London
London09.2022
Skills
- Time management
- Reception Management
- Very organised
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Mail handling
Timeline
Radiographer Assistant / Part Time
NHS - National Health Service
01.2023 - 05.2024
Receptionist Administrator
Creffield Medical Group
05.2021 - 05.2024
Call Center Representative
Call Assist
02.2017 - 05.2021
Diploma - Radiographer
City University of London