Emmanuel Okpara
Parramatta,NSW
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Caremetaz global
Gordon, NSW
07.2021 - Current
- Drove and accompanied clients to appointments, shopping, and special events for safety and companionship.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Supported clients' social, physical, and emotional needs to help integrate into the local community.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Administered medication to patients according to strict schedules.
Client Service Officer
Department of community services
Liverpool, NSW
03.2023 - 01.2024
- Frequently traveled to visit within assigned territories.
- Maintained strong rapport with existing clients and interacted with potential clients.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Providing direct support and assistance to clients, including individuals and families, who are accessing services offered by the DCJ.
- Managing a caseload of clients by assessing their needs, developing individualized plans, and monitoring their progress.
- Collaborating with internal and external stakeholders, such as social workers, counselors, community organizations, and government agencies, to ensure a coordinated and holistic approach to service delivery.
- Advocating on behalf of clients to ensure their rights and needs are recognized and addressed by the appropriate channels.
Assistant Case Worker
Sydwest Multicultural Services
Blacktown, NSW
02.2022 - 07.2022
- Made referrals to utilize community resources for resident's needs.
- Participated in professional development activities related to case management best practices.
- Built trust and rapport with clients to facilitate effective support.
- Prepared patients for self-management and decision-making responsibilities.
- Collaborated with social workers to support patients.
- Developed and implemented strategies to resolve conflicts between clients.
- Prepared reports summarizing the status of each case managed by the agency.
- Facilitated access to community resources and services for clients.
- Assisted in the development of individual service plans for clients.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for the program.
Education
Master of Science - Master of Social Work
University of New England
Armidale, NSW05-2024
Diploma - Diploma of Community Service
National Business Academy
Sydney, NSW06-2020
Bachelor of Science - Management Science
River State University of Science And Technology
Port Harcourt, River State01-2019
Skills
- Mental health assistance
- Daily living support
- Case management
- Cultural competency
- Community integration
- Empathy and patience
- Professional boundaries
Certification
- First aid
- Working with children check
- NDIS workers check
REFEREE
Available on request
Timeline
Client Service Officer
Department of community services
03.2023 - 01.2024
Assistant Case Worker
Sydwest Multicultural Services
02.2022 - 07.2022
Support Worker
Caremetaz global
07.2021 - Current
Master of Science - Master of Social Work
University of New England
Diploma - Diploma of Community Service
National Business Academy
Bachelor of Science - Management Science
River State University of Science And Technology
Similar Profiles
Azzoubair ElmejjatiAzzoubair Elmejjati
Professional Chauffeur at Blacklane Global Chauffeuring, TBR Global Chauffeur, United Private Cars, Boston Limousine, Uber BlackProfessional Chauffeur at Blacklane Global Chauffeuring, TBR Global Chauffeur, United Private Cars, Boston Limousine, Uber Black
Larry ArriesLarry Arries
Group Financial Manager at Global Outdoor Systems/Provantage Global (Pty) LtdGroup Financial Manager at Global Outdoor Systems/Provantage Global (Pty) Ltd
MADHAVI CHENGATUMADHAVI CHENGATU
Business Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBALBusiness Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBAL
Metotisi AsiataMetotisi Asiata
PIcker at Coghlan FulfilmentPIcker at Coghlan Fulfilment
Larysa DmytrenkoLarysa Dmytrenko
Fashion Basics at Sales ConsultantFashion Basics at Sales Consultant