Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Emmanuel Osorio

Emmanuel Osorio

Melbourne,VIC

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

2
2
years of professional experience

Work History

Barista and Cashier

Starbucks Mexico
Merida, Yucatan
01.2023 - 08.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Seller Support Agent

DSV Mexico
Merida, Yucatan
06.2022 - 12.2022
  • Provided customer service to buyers via email and telephone.
  • Maintained a high level of professionalism with customers and other team members.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.

Education

Barista Master - Barista And Customer Service

Starbucks Academy
Toronto
06-2024

University - International trade and business

EBC MEXICO
Mexico
06-2024

High School Diploma -

University Valle of Mexico
Mexico
08-2020

Skills

  • Coffee expertise
  • Up-selling
  • POS Systems
  • Ordering Procedures
  • Espresso machine operation
  • Table Bussing
  • Teamwork and Coordination
  • Positive Attitude

Languages

English
Professional
Spanish
Native/ Bilingual
German
Elementary

Timeline

Barista and Cashier

Starbucks Mexico
01.2023 - 08.2024

Seller Support Agent

DSV Mexico
06.2022 - 12.2022

Barista Master - Barista And Customer Service

Starbucks Academy

University - International trade and business

EBC MEXICO

High School Diploma -

University Valle of Mexico

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Emmanuel Osorio