Summary
Overview
Work History
Education
Skills
Websites
Timeline
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EMMANUEL QUEBEC

Summary

UTS business student with a distinction average that possesses over 4 years of customer service experience. A results-focused team leader who can prioritise other tasks while addressing immediate customer needs.

Overview

7
7
years of professional experience

Work History

Sales Specialist

Nike, Retail Prodigy Group
10.2022 - 08.2023
  • Increased sales conversion by building personalized relationships and understanding customer goals, as evidenced by higher customer engagement and purchase rates
  • Optimized Back-Of-House logistics, improving stocktake efficiency by 30% and reducing retrieval times by 25%
  • Elevated consumer experience by providing tailored guidance, leading to a 30% increase in customer satisfaction and a 20% surge in repeat purchases
  • Achieved contract extension by outperforming 20 other Christmas casuals during the busiest season, as measured by consistently high performance

Tearista All Rounder

Gong Cha
11.2021 - Current
  • Expertly brewed 250+ customized drinks daily, achieving 100% customer satisfaction.
  • Achieved 99% transaction accuracy by skillfully managing POS system, significantly reducing checkout errors.
  • Mastered recipes for 100+ specialty tea beverages, enhancing customer satisfaction by 30%.
  • Developed and led a team of 10+ trainees, increasing team productivity and service quality by providing hands-on training and guidance.

Procurement Team Assistant

Horticulture Innovation
06.2018 - 06.2018
  • Encoded Excel data as part of the Procurement team as part of work experience program

Education

Bachelors of Business and Arts - International Studies, Accounting, Marketing, and Japanese

University of Technology, Sydney
06.2026

HSC - undefined

Sydney Technical High School
09.2020

Skills

  • Fast Learner
  • Communication Skills
  • Microsoft Office
  • Customer Service Skills

Timeline

Sales Specialist

Nike, Retail Prodigy Group
10.2022 - 08.2023

Tearista All Rounder

Gong Cha
11.2021 - Current

Procurement Team Assistant

Horticulture Innovation
06.2018 - 06.2018

Bachelors of Business and Arts - International Studies, Accounting, Marketing, and Japanese

University of Technology, Sydney

HSC - undefined

Sydney Technical High School
EMMANUEL QUEBEC