UTS business student with a distinction average that possesses over 4 years of customer service experience. A results-focused team leader who can prioritise other tasks while addressing immediate customer needs.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Nike, Retail Prodigy Group
10.2022 - 08.2023
Increased sales conversion by building personalized relationships and understanding customer goals, as evidenced by higher customer engagement and purchase rates
Optimized Back-Of-House logistics, improving stocktake efficiency by 30% and reducing retrieval times by 25%
Elevated consumer experience by providing tailored guidance, leading to a 30% increase in customer satisfaction and a 20% surge in repeat purchases
Achieved contract extension by outperforming 20 other Christmas casuals during the busiest season, as measured by consistently high performance