Emmanuela Galanopoulou

- Worked multiple roles with Simplified Projects including bartending, bussie, till assistant through multiple and various events ranging from festivals (Laneway Music Festival 2023), raves (Ultra Australia 2023), concerts (Peach PRC), movie screenings (Northcote Theatre) and other events.

- Utilised a wide range of skills such as customer service, communication, teamwork, upheld my RSA, patience and adaptability.

• Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Set up restaurant to promote welcoming environment and meet or exceed hospitality and service standards.
• Took the role of Hostess when needed and was responsible for greeting and seating guests as well as assigning waiters to tables and making sure the seating of the restaurant ran smoothly throughout the shift.

• Prepared cafe food items to the customer's liking and cafe's standards
• Stored and handled goods correctly to maintain freshness and condition.
• Operated and maintained grill to correct temperatures and cleaningness levels and followed hygiene procedures.
• Worked collaboratively with other cafe staff members to ensure effective and smooth flowing service.

• Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
• Communicated efficiently with baristas on customer's special requests or allergies.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Worked a variety of shifts ranging from breakfast service, buffet, brunch, lunch service and dinner service.

• I completed my Certificate 3 in Hospitality with this employer.
• I specialised in fine dining and rotated through multiple roles within the restaurant setting such as barista, bartender, waitress and hostess.
• Answered customers' questions, recommended items, and recorded order information.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.