Emmanuela Luka
Lake Macquarie,Australia
Summary
Professional and knowledgeable young office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Co-Chair
Skills and Pathways Youth Advisory Committee
11.2023 - Current
- Promoting advocacy for young people across NSW, at risk of disengaging with education, work or training through developing policy, educational programs, youth engagement strategies and promotional media materials
- Led advocacy efforts on behalf of the Dept of Education, influencing key policy decisions and building a strong relationship between the committee and Hon. Steve Whan, Minister for Skills, TAFE and Tertiary Education.
- Liaising with government institutions, mental health organisations, youth and educational organisations
- Organized and chaired regular progress meetings with team members to ensure alignment of goals, responsibilities, and expectations throughout each project lifecycle.
- Managed multiple simultaneous projects, ensuring on-time delivery and high-quality results for all involved parties.
Sales Assistant
Spendless Shoes Pty. Ltd.
05.2021 - 08.2023
- Meeting sales targets and boosting sales through customer service and upselling
- Providing excellent customer service through approaching customers warmly
- Enhancing customer shopping experience by assisting with selecting and testing products and giving detailed product knowledge
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Expertise in POS systems and handling cash, beginning each shift with an accurate amount in safe
- Maintaining visual merchandising strategy through installing aesthetically pleasing product displays
- Monitoring and managing inventory effectively
- Coordinating store management with staff and supervising and motivating staff to complete assigned tasks through frequent communication and collaboration skills.
Legal Trainee
Catherine Henry Lawyers
09.2018 - 09.2018
- Streamlined office operations by implementing efficient document management systems and improving communication among team members.
- Developing administrative and receptionist skills including greeting clients, taking calls, recording and organising client data and records and communicating with staff to schedule meetings.
- Ensured accuracy of legal documents by meticulously proofreading drafts before submission to courts or opposing counsel.
- Handled sensitive confidential information with discretion while maintaining client privacy rights under solicitor-client privilege guidelines.
Crew Member
McDonald's Australia Ltd
04.2017 - 01.2020
- Providing excellent customer service through learning how to build rapport with customers, prioritising their needs and offering support and knowledge where possible
- Order taking for customers with punctuality and accuracy
- Handling cash and gaining expertise in using POS systems
- Meeting key performance indicators that are set each shift
- Serving and preparing great meals for customers, following hospitality and hygiene protocols
- Training other crew members to fulfil duties listed above and leading them through workplace processes and routines.
Education
BA Arts (Politics and International Relations Major) -
University of Newcastle
12.2027
Higher School Certificate -
St Francis Xavier's College
12.2020
Skills
- Customer Service
- Administrative Support
- Appointment Scheduling
- Microsoft Office Suite
- Documentation and Recordkeeping
- File Organization
- Inventory Management
- Calendar Management
- Database Entry
- Mail Handling
- Public Speaking
- Strong Work Ethic
References
Vanessa Gonzalez | Case Manager | NSW Department of Education
PH: 0409496956
Email: vanessa.gonzalez@det.nsw.edu.au
Louis Ndagijimana | Project Officer | University of Newcastle
PH: 0240339461
Email: louis.ndagijimana@newcastle.edu.au
Affiliations
- Hunter Young Labor Association
- Labor West Wallsend Branch
- Young Labor Left Australia
- Lake Macquarie Youth Council
- Hunter Multicultural Communities
- Zara's House
- Young Future Minds Network
Certification
- Australian Driver's License
- Working With Children Check
- Clinical Pastoral Education
Timeline
Co-Chair
Skills and Pathways Youth Advisory Committee
11.2023 - Current
Sales Assistant
Spendless Shoes Pty. Ltd.
05.2021 - 08.2023
Legal Trainee
Catherine Henry Lawyers
09.2018 - 09.2018
Crew Member
McDonald's Australia Ltd
04.2017 - 01.2020
Higher School Certificate -
St Francis Xavier's College
- Australian Driver's License
- Working With Children Check
- Clinical Pastoral Education
BA Arts (Politics and International Relations Major) -
University of Newcastle
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